Reviews

This profile includes reviews for Honda of Mahwah's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honda of Mahwah

  Mahwah, NJ 07430-2100

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  Honda of Mahwah

  99 Franklin Tpke Mahwah, NJ 07430-1341

Review Details

• Review fromJamire K

  Date: 03/11/2025

  1 star
  Title: Beware of ******************** Deals Learn from My Mistake I purchased a Honda Accord EX from ****** Honda in New Jersey, and unfortunately, it was a costly mistake. They overcharged me by $10,000, leaving me with an outrageous $685 monthly payment, a complete rip-off. At the time, I didnt know any better; I was just excited to buy a car for my son. Looking back, I realize how badly I was taken advantage ***** salesperson, Uncle or Mr. ***** seemed friendly, but clearly, the dealership prioritized making an excessive profit over offering a fair deal. They took full advantage of my excitement and lack of experience in car buying.If youre considering purchasing from here, do your research, check market prices, and dont let them pressure you into a bad deal. Ive learned my ****** the hard way, and I hope others can avoid the same trap.Would I recommend ****** Honda? Absolutely not.

• Review fromJonathan S

  Date: 02/08/2025

  1 star

  Jonathan S

  Date: 02/08/2025

  They will add a CPO fee and a Reconditioning fee. They will not tell you how the amount was calculated or let you keep a copy of cost of these fees you sign for. They are only there to increase the cost of the car.The CPO fee should be in the original price of the car, not added on later. They don't do that because it will show that they are charging more then the car is worth. The Reconditioning fee should not exist at all. That is them just taking your money.

  Honda of Mahwah

  Date: 02/25/2025

  Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration you experienced regarding the additional *** and Reconditioning fees associated with your recent purchase. We understand how important transparency is in any transaction, especially when it comes to pricing. Our intention is not to obscure costs but rather to ensure that all vehicles meet our high standards before they reach our customers. The *** fee reflects this commitment, while the Reconditioning fee covers necessary improvements made to enhance vehicle quality. However, we recognize that clear communication about these charges is essential, and we regret if this was not adequately conveyed during your experience with us. Your feedback will be instrumental in helping us improve our processes and ensure better clarity moving forward. If you have further questions or would like to discuss this matter in more detail, please do not hesitate to reach out directly. We value your input and hope to restore your confidence in our services. Thank you again for bringing this matter to our attention. Best regards,****** ****** General Manager ******************************************************** ************

• Review fromTim S

  Date: 02/04/2025

  2 stars

  Tim S

  Date: 02/04/2025

  I purchased a CPO Honda Odyssey. My entire experience on the sales side was horrible. I feel I was lied to on at least two separate occasions. I was told my car had one recall that was resolved, which is not true the recall has no resolution. Then I was told that the issue with my sliding door was due to a recall, which there isnt a recall for. These were checked with the Honda corporate website. I brought these concerns up with multiple levels of the sales team to which I have received zero ************ car needed to stay with service for one month after I purchased it, which I was frustrated with, but **** and **** at the service side were wonderful.

  Honda of Mahwah

  Date: 02/25/2025

  Thank you for taking the time to share your feedback regarding your recent experience with us. I sincerely apologize for the frustrations you've encountered during your purchase process, particularly concerning the misinformation about recalls and lack of communication from our sales team. I appreciate you bringing these concerns to our attention, and I will ensure that they are addressed promptly with our sales team. Your experience does not reflect our standards, and we are committed to improving our processes based on your feedback. On a positive note, I'm glad to hear that **** and **** provided you with excellent service during your vehicle's time in service. They exemplify the level of care we strive for in all departments. Please feel free to reach out directly if you'd like to discuss this matter further or if theres anything else we can do for you moving forward. Your satisfaction is important to us, and we want to make things right. Thank you again for your valuable input. Best regards,****** ****** General Manager ******************************************************** ************

• Review fromMichael M

  Date: 12/23/2024

  5 stars

  Michael M

  Date: 12/23/2024

  Just bought my 4th Honda CRV. Knew what I wanted and what a fair price was. ****** * Abdel * ****** walked me through the process and we got the deal done. It was clear they wanted to earn my business. Suggest looking at extended warranty. Women I worked with just replaced her screen and it was $4000.00. Made sure to get myself a warranty. I am worry wart and the piece of mind is worth it to me. THANKS AGAIN. ******

  Honda of Mahwah

  Date: 02/25/2025

  Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you chose to purchase your fourth Honda CRV from Honda of Mahwahyour loyalty means a lot to us.Its wonderful to know that ******, *****, and ****** provided you with a seamless buying experience and demonstrated our commitment to earning your business. We strive to ensure that all our customers feel valued and well-informed throughout their journey.We appreciate your suggestion regarding extended warranties; its always wise to consider additional protection for your investment, especially after hearing about significant repair costs from other customers. Your proactive approach in securing peace of mind is commendable!Thank you once again for your feedback and trust in us. If theres anything more we can assist you with or if you have any questions in the future, please dont hesitate to reach ******** regards,****** ****** General Manager Honda of Mahwah ********************************************************

• Review fromEphraim G

  Date: 10/27/2024

  1 star

  Ephraim G

  Date: 10/27/2024

  I brought in my 2021 Honda odyssey, they claimed they'll fix 3 open recalls. I don't know what they did but ever since, when I stop the car and hold the break pedal (not on park) I get this annoying loud vibrating sound which seems to be coming from behind the screen or under the dashboard. I sometimes also hear something rolling from one side to the on the inside of the dashboard when I make a sharp turn. Seems like they left some screws laying around in there. Pretty clumsy

  Honda of Mahwah

  Date: 02/25/2025

  Thank you for taking the time to share your experience with us regarding your 2021 Honda Odyssey. We sincerely apologize for any inconvenience you have encountered following your recent visit.We take all feedback seriously, especially when it pertains to our service quality. It is concerning to hear about the loud vibrating sound and the noise from inside your dashboard after we addressed the recalls on your vehicle. This is not reflective of our standards, and we understand how frustrating this must be for you.Please allow us the opportunity to resolve these issues promptly. We would like to invite you back to our service center at your earliest convenience so we can thoroughly inspect your vehicle and address any concerns you have raised about potential loose parts or screws.Your satisfaction is important to us, and we are committed to ensuring that your Odyssey operates smoothly without any further disturbances. Thank you again for bringing this matter to our attention, and we look forward to making things ********** regards,*** Desbets Parts & Service Director Honda of Mahwah *********************************************************** ************

• Review fromKarl L

  Date: 06/10/2024

  1 star

  Karl L

  Date: 06/10/2024

  Made serious inquiry about a used NON Honda vehicle, they denied me an independent inspection prior to purchase and were simply rude and horrendous, I asked if they were aware of their bad reviews and they replied "oh that's just buyers. they come and go" what a surreal experience

  Honda of Mahwah

  Date: 02/25/2025

  Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your inquiry about the used vehicle.We understand how important it is for our customers to feel confident in their purchase decisions, especially when it comes to independent inspections. It is our policy to ensure transparency and trust, and we regret that this was not reflected in your interaction with our team.Moreover, we take all feedback seriously, including concerns regarding our reputation. Our goal is always to provide exceptional service, and we are disappointed that we fell short in your case. Your comments will be addressed internally as part of our ongoing commitment to improvement.We appreciate your feedback as it helps us enhance our customer experience moving forward. If you would like to discuss this matter further or if theres anything else we can do for you, please feel free to reach out directly to me at the contact information listed below.Thank you once again for bringing this issue to our ************** regards,****** ****** General Manager Honda of Mahwah ********************************************************

• Review fromDiane G

  Date: 05/15/2024

  5 stars

  Diane G

  Date: 05/15/2024

  I had a fabulous experience with Honda of Mahwah. They gave me a better than fair price on my trade in and we negotiated and agreed on the final out the door price. Everyone was professional and helpful. There were of course taxes and fees which can be confusing but we expected that.

  Honda of Mahwah

  Date: 05/16/2024

  Dear *****, Thank you for taking the time to share your positive experience with us at Honda of Mahwah. We are thrilled to hear that you found our team to be professional and helpful in the process of trading in your vehicle and negotiating a final price that you were satisfied with. We understand that taxes and fees can sometimes be confusing, so we appreciate your patience and understanding in that aspect of the transaction. It's our goal to ensure that all our customers feel valued and clearly understand every step of their purchase process. We look forward to providing you with the same level of professionalism and fairness in your future visits to our dealership. Thanks again for your feedback!

• Review fromMALGORZATA M A

  Date: 04/05/2024

  1 star

  MALGORZATA M A

  Date: 04/05/2024

  Roping off clients. Programming key 185 plus 9 $ supplies charge plus tax plus 2.8% for credit card usage . Took them 20 minutes . **** was 207$Outrageous

  Honda of Mahwah

  Date: 04/08/2024

  I am sorry to hear about your experience at Honda of Mahwah. Please contact me to discuss further. Jon Desbets, Parts & Service Director (201) 574 1184

• Review fromJoshua S

  Date: 02/29/2024

  1 star

  Joshua S

  Date: 02/29/2024

  Came to this dealership to buy a used Tacoma. Initially was impressed by my sales rep ******* and had a good test drive and decided to buy the truck. Sat down to talk numbers and value of my trade in. I was given a list of numbers and a total and no explanation. My main concern was the value for my trade in as I was already okay with the advertised price of the truck. As I started to figure out what each of the numbers was, I was told twice not to worry about the individual numbers and just look at the total. That should have been a red flag. We negotiated 1000 off the truck price due to dents and deep scratches. It was the end of the day on Saturday when we got into finance with ****, and we blew through the paperwork in about 15 minutes (sign here, here, here). When I got home I went through the paperwork and saw the cash price for the truck (that I had signed right next to) was 2k over the original asking price on the website, 3k over what I had negotiated at the table as well as a bogus $516 total loss protection fee. Thinking it must have been a mistake I tried calling and emailing all week only to have all my messages ignored and my calls forwarded around the dealership until someone takes my number and promises a call back. Reading the other one star reviews I now know it probably wasnt a mistake and I just got taken advantage of. The people are nice enough but if you choose to go here, plan on them trying to take advantage of you and be ready to double and triple check every line before signing anything. I should have known better.

  Honda of Mahwah

  Date: 03/08/2024

  **************,We are truly sorry to hear that you had a negative experience at our dealership. We believe that we have rectified this issue to your satisfaction but should you have any more questions please do not hesitate to contact me or your salesperson, Hovig.Thank you,************************* General Manager

• Review fromJoseph D

  Date: 01/10/2024

  5 stars

  Joseph D

  Date: 01/10/2024

  Uncle **** was very instrumental in finding me the new car I wanted and made the whole process enjoyable

  Honda of Mahwah

  Date: 03/08/2024

  ********************,We are so happy to see such a positive comment regarding your experience at our dealership. We look forward to serving you in the future!Thank you,************************* General Manager