Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have followed all of their requirements to cancel an order. I tried cancelling through their chatbot, through email, and by calling them. I cannot get confirmation that they will cancel this order. Their replys to my email say they have tried contacting me, but my phone has not rang, I know they have my number because they text me and email me. Their email replys say "action required" and call their customer service number. Their customer service number arranged a callback where a professional sounding rep said "Do not hang up I am transferring you to a supervisor." then I was hung up on. I just want to cancel this order. I'd appreciate a full refund. I initiated cancellation this less than one hour after ordering. It is 5 days before the funeral. Please respond with a cancellation confirmation and refund.

  Business Response

  Date: 03/25/2025

  Hi ******,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know it was unfair for you to spend extra unnecessary time just to resolve your concerns, especially during a time of grief. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show you ordered a Peace Lily Plant on 03-24-2025 for delivery on 03-29-2025. As soon as the order was placed, we initiated the fulfillment process by assigning it to one of our local affiliates. However, we understand that you later requested to cancel the order because the family for whom the plant was intended requested no flowers. We sincerely apologize for any difficulty you encountered during the cancellation process.
  
  As requested, we have canceled the order, and a full refund of $80.19 was issued on 03-24-2025 at 4:01 PM. The transaction ID is pi*************************, and the refund should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the US.  
  
  Thank you so much for contacting us and letting us help you.

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ****** *******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***'s advertising and ordering is a huge ************* scam. I ordered over the phone on March 18, 25 for a delivery that day (a birthday), I had trouble understanding the woman on the phone and she obviously had trouble understanding me. I later discovered she had my name (which is *****) down as ******. The flowers were not delivered that day and the following day when speaking to another customer service *** (whom I also had a very difficult time understanding) I learned that the first *** had the town as ******** when it was **********. The bait and switch starts with "free delivery." I selected an arrangement that was advertised as $39.99 When I finished placing the order with the ***, she said the total was $74.96! Almost twice the advertised price. "Oh," she reminded me, "no delivery charge [just taxes ($6.03) and a 'service fee,' ($28.94)," Why in the h*** I continued with the order, I have no idea. When the flowers hadn't been delivered by that evening, I knew I'd call the next day. The tracking system for the order was of little value (or none). The next day I managed during the course of the conversation to get first $10 off and then $5.00 more, but not the whole service fee as I had requested. The flowers were finally delivered late that afternoon. *** didn't advise me. My friend did. My friend was pleased, but the pic she sent me of the arrangement doesn't look like the one advertised on the website. I haven't talked to her since to ask how the flowers are doing as I don't want to spoil the pleasure of receiving flowers. In checking my online bank ledger today I see that there are two pending transactions of $0 with ***. I would like to have the (entire) TOTAL of this order reimbursed and, if not that, the ENTIRE service fee.

  Business Response

  Date: 03/24/2025

  Hi *******,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  According to our records, on 03-18-2025, you ordered the small Sweetest Surprise Pastel Bouquet to be delivered on the same day. We assigned this to one of our local affiliates, and while I'm relieved to hear the flowers were delivered, I'm genuinely sorry for the mix-up with the name, and the incorrect town. This is not a common occurrence at ****. We regret that you had to experience this situation. For over 30 years, our company has been dedicated to providing top-quality floral arrangements, successfully delivering tens of thousands of orders each year to satisfied customers across ******************
  
  Almost every single arrangement already has the sale price, and that price already includes the discount. The remaining fees are for taxes and service fees. The service fee is to ensure the proper care and handling of your order. Some companies simply ******* their service fees into the cost of the flowers in addition to charging a delivery fee. At ****, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found here: *******************************************************************.
  
  I see that a $15 refund was issued on 03-19-2025. To rectify the situation, we have also refunded the remaining service fee of $13.94. This brings the total refund amount to $28.94, which covers the full service fee. The refund transaction number is pi_3R42mXAFTSA3Qiw22HdHPAcT, and it should appear in your account within 5 to 10 business days.
  
  We apologize once again and hope you will give us another opportunity to meet your floral needs in the future as we continue to improve in all areas. Thank you for reaching out to us and allowing us to assist you.
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/25 I placed an order (flower delivery). I did not receive a confirmation email or a text. My bank was charged for the amount. Flowers were never delivered. I called customer service several times on 3/17/25 and couldn't get a live person on the phone because I didn't have an order number. I called the number to place a new order and finally got on the line with a live person. She couldn't help me. She had someone call me back. I was told that there was no order placed. When asked why my card was charged, I was told to call my bank. I don't have time for this. I would like a refund.

  Business Response

  Date: 03/18/2025

  Hi ********,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  We understand you placed an order on 03-15-2025 but haven't received a confirmation email or text. After a thorough review, we found that while the charge was processed, unfortunately, no order was generated. We deeply regret the inconvenience and frustration this may have caused.
  
  Since there was an issue with generating the order, we have issued a full refund of $94.93 today, 03-18-2025, and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
  
  Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
  
  Thank you so much for contacting us and letting us help you.
  

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called from **************, ** to send flowers to a memorial service in *********, **. They advertised the best floral delivery shop in ***************. I ordered a large garden basket and my son was there and he said the flowers looked like a $20 H33**3130333135**3233H arrangement instead of my large garden flowers for $1**.71. I called them and they said they will try to get something to them memorial service by 5pm, they told my husband this. Then I got a text from them saying Ava&#**;s H333337**3531**3037H cancelled the order. My son called them the next day and they told him tosaid to p*** off. I would like a refund.

  Business Response

  Date: 03/13/2025

  Dear *****,
  
  Thank you for sharing your feedback with us. We fully understand how frustrating it can be to invest unnecessary time and effort resolving such issues, especially during a time of grief. We recognize how important this order was to you, and we deeply regret any additional stress this may have caused. Please accept our sincerest apologies, and know that we are committed to making things right.
  
  According to our records, you placed an order for a large Garden Pleasures Basket, bow-x, and Sympathy Card on 03-03-2025, with a requested delivery date of 03-07-2025. Everything was set in motion, and the fulfillment of your order was assigned to one of our local shops. After receiving your inquiry, we promptly contacted the designer for further details. We are truly sorry that we were unable to meet your quality expectations.
  
  As a result, we have issued a full refund of $139.71 on 03-11-2025. Please note that the time it takes for the transaction to post may vary depending on your bank or credit card company.
  
  Once again, we apologize for the inconvenience this has caused. We are carefully reviewing the situation to ensure that similar issues do not arise in the future. We hope you will consider giving us another opportunity to serve your floral needs as we continue to improve.
  
  Thank you again for reaching out and allowing us to assist

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: ************ Amount: $117.00 Items Purchased: 12 Mylar Happy birthday balloons Order number: ********

  Business Response

  Date: 03/13/2025

  Hello *****,
  
  We have reviewed your feedback, and we are sorry to hear about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on the order records, I can see that you ordered the Birthday Balloons to be delivered on **********. We received your delivery inquiry and contacted our designers regarding this matter. This doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years of business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
  
  We've tried contacting you to clarify the issue and offer a solution. However, we have not been able to reach you. Because of the situation, we have sent you an email with a resolution. Your confirmation will help us proceed.
  
  Thank you so much for contacting us and letting us help you.

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 23037100
  
  I am rejecting this response because: The balloons were a birthday surprise for that special day.  Now that the day has passed, the delivery is moot.  I will accept a full refund please.  Thank you.  
  
  
  
  Regards,
  
  ***** ********

  Business Response

  Date: 03/18/2025

  
  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on the order records, since the resolutions provided were declined. A full refund for $117.65 was provided on 03-14-2025. The refund transaction number is pi_3QwP2nAFTSA3Qiw22VPOjO5A. The refund should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Again, I apologize for any inconvenience we may have caused and would like to thank you once more for reaching out to us and allowing me to assist you.
  

• Initial Complaint

  Date:03/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company fails to fulfill orders and then refuses to give a refund only offering 50% off the next order When asking to speak with a supervisor I was put off and again they were only going to provide a discount on my next order The flowers were order 4 days in advance and were to be delivered by 2pm on 3/8 At 4pm I was notified that there were no flowers to be delivered and could be delivered on 3/11 This arrangement was a birthday gift for 3/8

  Business Response

  Date: 03/18/2025

  Hello ****,
  
  Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and want to assure you that we are taking immediate steps to resolve the situation.
  
  According to our records, you placed an order for the ********************** on 03-06-2025, with a requested delivery date of 03-08-2025. Everything was set in motion, and your order was assigned to one of our local shops for fulfillment.
  
  On the afternoon of 03-08-2025, we received your delivery inquiry. As soon as we became aware of your concerns, we contacted the designer for further information. Unfortunately, they were unable to provide us with the answers we needed. We deeply regret that we did not meet your delivery expectations.
  
  Since we were unable to fulfill your order, we issued a full refund of $81.49 on 03-08-2025. The transaction number is pi_3Qzh10AFTSA3Qiw21OtW6aU5. Please note that the refund should appear in your account in the coming days, though the timing may vary depending on your bank or credit card company.
  
  Once again, we apologize for the mishandling of your order. We are actively addressing the issue and working to ensure this does not happen again. We truly hope you'll give us another chance to meet your floral needs as we continue improving our service.
  
  Thank you for reaching out to us and allowing us the opportunity to assist you.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bouquet of flowers for my friend and they were supposed to be delivered to her job the same day. They first lied and said that they were a local florist and so I placed the order in the A. M. They were to be delivered to my friend at school. They never delivered them and then right before school was to close at 3:00 PM they texted me and said I need to provide an alternate delivery address. They never mentioned an alternate delivery address until the end of the school day about 5 hours after I placed my order and then told me same day orders cant be cancelled or refunded and I said okay deliver them the next day and they never responded. I am on a fixed income and they took over 70 dollars from me. Please help me with this matter.

  Business Response

  Date: 03/10/2025

  
  
  Hello ******,
  
  Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience youve experienced and want to assure you that were taking immediate steps to resolve the situation.
  
  Our records show that you ordered My Sun, Moon, and Stars and a greeting card on 03-06-2025, with a same-day delivery request. Everything was set in motion, and we assigned the fulfillment of your arrangement to one of our shops. We always aim to accommodate same-day delivery requests and make sure the assigned designer is notified.
  
  As a family-owned and virtual florist company based in ********, we proudly serve all 50 states and most localities. However, we encountered an issue when our local designer could not deliver to the school. We did reach out to request an alternate address, but unfortunately, we failed to meet your delivery expectations.
  
  As of 03-08-2025, we issued a full refund of $79.84 to your original payment method. The transaction number is pi_3Qzg7ZAFTSA3Qiw20AuYXAEb, and it should appear in your account within a few days, depending on your banks processing time.
  
  Again, we deeply apologize for the experience. We are closely reviewing this matter to ensure we handle similar situations better in the future. We would love the opportunity to serve you again and regain your trust.
  
  Thank you for reaching out, and for allowing us the chance to address the issue.
  

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of this florist as local, when in fact they are not. Immediately tried to cancel this order within 30 minutes of placing the order, but unable to get in touch with anyone. I would like this order cancelled due to misrepresentation as a local business.

  Business Response

  Date: 03/06/2025

  Hello *********,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  According to our records, on 03/05/2025, you ordered the She's Got Style, She's Got ***** to be delivered the same day. We reached out to multiple shops to ensure that the fulfillment of the order was successful; however, we encountered availability issues. We then sought assistance from our farm-fresh facility to deliver 24 Colorful Roses. This was accepted and is set to be delivered today, 03/06/2025 before the end of the day. Additionally, your records show that we issued a 30% discount and a 15% coupon since we failed to meet your delivery expectations.
  
  Since there was an issue with the order's fulfillment, we provided a partial refund of $33.43 on 03/05/2025 at 5:30 PM as previously mentioned. The refund transaction number is pi_3QzN6aAFTSA3Qiw22ePDlUxO, and it should appear shortly, as the time for the transaction to post varies by bank and ********************
  
  Again, we apologize for your experience; we are working on the situation and paying close attention to how this was mishandled to prevent this from happening. We hope you can give us another chance to serve your floral needs as we continue working to improve in all areas.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avas Flowers did not deliver the flowers I had ordered for the amount of $83.84. I would like half of my refund placed back in my credit card. For charging me for the wrong product. Also for not delivering the flowers on the date that we're supposed to arrive on 3/2/2025.The flowers you sent my sister were dried and some dead as well. I'm very upset fir misleading customers that work hard for their money and you actually take what's not yours and do not delivere the right product. Shame on you. The Attorney General should investigate your company and have you pay customers what you own them. Sincerely ******* ****.

  Business Response

  Date: 03/07/2025

  Hi *******,

  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show that on 03-01-2025, you ordered the She's Got Style, She's Got ***** arrangement to be delivered on 03-02-2025. We assigned one of our local affiliates to fulfill your order. We sincerely apologize that the flowers were not delivered as scheduled and that they did not arrive fresh. This is not a common occurrence at ****. We regret that you had to experience this situation. For over 30 years, our company has been dedicated to providing top-quality floral arrangements, successfully delivering tens of thousands of orders each year to satisfied customers across ******************
  
  We've attempted to contact you, but unfortunately, we have not connected.
  
  We've sent you an email where you can reply directly. We're here to help and will ensure that everything is handled.
  
  Thank you so much for contacting us and letting us help you.

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I would like the Company Avas Flowers to refund my account the 40% that they have promised me, as soon as possible.

  Thank you, BBB for all your help.

  Sinceramente 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My floral arrangement NEVER arrived for the funeral service. Your Order #******** Product(s)Quantity Price Colorful Sympathy Spray - LARGE Please Note: We will do our best to make sure your arrangement is crafted with the same design concept, but flowers are subject to quality and freshness standards. Some flowers may be substituted with the freshest blooms locally available. Vases and containers may also vary, but talented designers will always take the utmost care to craft a beautiful arrangement.Product - SC22-Y-P 1 $149.99 **************** Banner That Says IN LOVING MEMORY OF ***** Product - BANN-C 1 $9.99 ************* bow-x - Purple Bow/Ribbon Product - BOW-X 1 $4.99 Sympathy Card - Sympathy Card Message - Sending our *************** wishing you ********************* ***** Family 1 $3.99 Subtotal $168.96 MANAGE MY ORDER Delivery $9.99 FREE Free Delivery Coupon - $9.99 Service Fee $24.95 Tax $13.86 Total $207.77 How was your checkout? Fill out this small survey for exclusive discounts.

  Business Response

  Date: 03/04/2025

  Hi ***,
  
  We have carefully reviewed your feedback and understand how frustrating it can be to spend unnecessary time and effort resolving such issues, especially during a time of grief. We can only imagine how important this order was for you, and we deeply regret the additional stress it may have caused. Please accept our sincerest apologies, and know we are committed to making things right.
  
  According to our records, on 02/28/2025 you ordered the Colorful Sympathy Spray,  Purple Bow/Ribbon,  Sympathy Card, and a banner to be delivered on 03/03/2025. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. We received your delivery inquiry on 03/03/2025. As soon as you reported that your recipient had not received the arrangement, we called the designer to get an update but failed to gather any information. We apologize for entrusting your order to them. This doesn't happen every time here at ***'s. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
  
  Since there was an issue with the order's fulfillment, we provided a full refund of $207.77 on 03/03/2025 at 2:39 PM. The refund transaction number is pi_3QxVMHAFTSA3Qiw23i50LFq2 and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Again, we apologize and hope you can give us another chance to serve your floral needs. We continue working to improve in all areas. Thank you so much for contacting us and letting us help you.