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          Find a Location

          Ascena Retail Group, Inc. has 88 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAscena Retail Group, Inc.

            Womens Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            933 Macarthur Blvd

            Mahwah, NJ 07430-2045

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            Customer Reviews

            1/5

            Average of 8 Customer Reviews

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            Customer Complaints

            68 complaints closed in last 3 years

            18 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Ascena Retail Group, Inc. has 88 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              933 Macarthur Blvd, Mahwah, NJ 07430-2045
              Email this Business
              BBB File Opened:
              8/6/2007
              Years in Business:
              13
              Business Started:
              8/20/2010
              Business Incorporated:
              8/20/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lane Bryant
              • Loft
              • Ann Taylor
              • Ann Taylor Loft
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              71 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/28/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I purchased 3 night shirts from lanebryant.com in Apr.2024 and requested that my items be sent to the ********************************. I called the store and requested they mail the items to my house. *** dropped my packages off at CVS, but CVS didnt have one of my packages. I put in a claim with ***, nothing was done. I called Lane Bryant to tell them what happened. Then Lane Bryant sent me an email months later stating that my order had been refunded. I told them I no longer have that card and they agreed to send me an egift card to my email. Weeks go by and no gift card. I called Lane Bryant again to inform them I had not received my gift. They investigated and said my refund was sent to the card used to make the purchase. I told them again that I no longer have that card and account.
              Read More
              Read 70 More Complaints

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brielle D

              10/03/2023

              I had three used merchandise credit giftcards ($232.87 worth in total) got frozen without giving me a reason. Reach out to their representatives many times, none of them actually help. They just kept telling me that their giftcard team will investigate it and email me back. They never. Last night, when I used another giftcard to make an online order, the system just took the rest of the balance without successfully submitting the order. How can Ann Taylor just took my money like that?

              Ascena Retail Group, Inc. Response

              11/06/2023

              These Gift Cards are currently under review. If they are frozen, it is due to a concern with activity. If you would like to email us at ***************************************** with the purchase receipt and/or details of the original purchases of the Gift Cards, we would be happy to follow up further.
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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