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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a 2014 certified Acura MDX from Elite Acura on 11/28/23 and paid cash $12,580.90. With the transaction, it was recommended for me to pay the sales tax and registration fees to the DC DMV due to the turn around time it would take the dealership to complete the title work. So I decided once I receive the title from Elite, I would pay the sales tax and registration fees at my local DMV in DC to obtain my permanent license plates. As of today, 2/20/24 I have not received the title. The salesman has been very nice and I am currently on my 3rd temporary tag that will expire on 2/24/24. The salesman is unable to provide a clear answer as to what the issue is with the title and recommended for me to call him on Thursday 2/22/24 to request another tag if I have not received the title. After purchasing this suv it has been challenging and time consuming dealing with this dealership. The suv was certified by Elite Acura but I had taken it to another Acura dealership in Virginia because of concerns I had with this vehicle. The dealership in Virginia identified it needing front struts, control arms, a gel pack for the wipers and a 4 wheel alignment. It was recommended by the other Acura dealership in Virginia to return to Elite for them to complete work. I enlisted the assistance of Acura ****** Services and Elite asked me to return the suv to them and they will replace the control arms, gel pack for the wipers and a 4 wheel alignment. And they would provide me a tank of gas for my inconvenience since I live 2 hours away- one way. Elite made the repairs and gave me a tank of gas. At this point, I want the title to the vehicle or a full refund.Business response
03/04/2024
The title will be sent from DMV on March 7th and we will overnight it to the customer.Initial Complaint
05/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a car from Elite Acura in Mar of 2023. At the close of sale, the company owed me 118 dollars, and I was told it would be mailed. It is now May 31 and I have emailed my sales person 4 times, each time being reassured "the check is in the mail." I am seeking the amount of money I am owed.Business response
09/12/2023
Refunded customer $118.00. Please close caseInitial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from elite Acura on April 7th, for which I paid cash. Everything seemingly went smooth and the salesperson I dealt with was great. While in finance, I was not provided all of the documentation needed to properly register my vehicle, and this went unnoticed by me and my spouse.The title then came in the mail and I went to the *** to register the vehicle, on the 26th of April. This was the one day of the week the *** stays open later to accommodate people who work longer hours. While at the ***, after being made aware of the dealerships mistake, I made a call to the dealership to try and quickly resolve this gross oversight. After being connected with an assistant, who told me she just spoke with the general manager, I asked to speak to with him about the urgency of the issue. I was left on hold for a long period of time, so I decided to call again. I spoke with a different assistant who offered to transfer me, I was once again left on hold. I hung up to call again and my calls went ignored. I called 18 times during normal business hours and was ignored. Every. Single. TimeIf this problem continues to go unresolved, I will be assessed an additional fee of $1100 to register this new vehicle. I am at the mercy of this dealership and its substandard business practice and will continue to hound them for my required paperwork.Business response
06/01/2023
This is resolved as per the customer. We have provided him with all the necessary documents needed to title his car.
Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to reach out to the dealership for over a month trying to get documents needed so I can go to the *** in my local area and not a single person has reached out to me. I have left voicemails and emails. They are withholding information from me and I need it.Business response
10/03/2022
Customer has a lease car through ******** ***** Finance and needs a document from them to register her lease car. We supplied the customer with the contact information for ******** *****. Elite Acura is not the leasing company and cannot provide documents.Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/27/21 I placed an order for a passenger side mirror that was side swiped while parked. I order the replacement part and was told it would be arriving the week of January 11th 2022. By the end of January my husband called for an update since the car is under his name. We gave them an additional 2 weeks because we understood that some delays may happen due to Covid. When we called they tell us that its now due another month later, and that it would be due in February 23,2022. My husband calls today 2/25/22 and now we are being told that we have to wait until April 5th now. I don't understand why their is such a delay with ordering a part and no courtesy phone call to advise us of the delay. Since 12/27/22 we have had to use 1 vehicle to transport 2 adults to work and 2 kids to school which is ridiculous with the gas prices being the way they are. I need the part to be expedited unless they plan on providing compensation. The account is under *********************** Invoice # ******.Business response
03/09/2022
The part they need is on back order from the factory. We have advised the customer and will contact them when the part arrives from the factoryCustomer response
03/09/2022
Complaint: 16807195
I am rejecting this response because:the company has made no communication in regards to the part being on back order. Ive had to make outbound calls to the business to inquire about the status of the part every time the expected date would come and go with no courtesy call from the business. Why wasnt I advised of the back order?! I ordered the part in DECEMBER and have NEVER received any form of communication from the business. Not only do I have to pay for my rental now gas prices are ridiculous to pay on top of rental fees and all Im only asking for the part I PAID FOR!!! Can the company expedite it for FREE or do ANYTHING do I can get this part?!
Regards,
*****************************Business response
03/10/2022
hello and good afternoon, spoke with customer a couple of weeks ago, unfortunately acura has changed estimated release date numerous times, unfortunately we cant control acura's release dates. I had offered to refund customers money but he declined stating that he still needed the item. we are frustrated as well and this pandemic has put a big strain on the supply chain for not only just acura but all other manufacturers. I even gave customer the phone number to ********************** client services to voice his displeasure. thanks
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.