ComplaintsforEMG Auto of Jersey City LLC
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
On November 18th 2023, I went to this said dealership to trade in my **** Lexus NX for a 2023 Tesla Model Y that I saw online. They agreed to give me $49,000 for my car and in exchange I pay $4,297 for ******** taxes and additional $4,000 for the Tesla. I got pre approved for a loan with Santander that day so at the time, there was no contract to sign yet. A few days later, a contract was generated and I was not made aware of it, nor was it forwarded to me for my signature but somehow the loan documents were signed. According to the dealership and Santander, I now owe $18.8k instead of the $8,000 that was agreed upon verbally- I also had a witness with me that can attest to this. I did not agree to trade in my brand new car just to pay almost near $20,000 for another one. Anytime, i tried to speak to management or their finance department they are always in a meeting and can not come to the phone. I want what was agreed upon. *** (who sold me the car) also assured me there would be no penalty for paying off early, but I also have an early payoff penalty. Not only is this dealership not true to their word, they also scam you out of insane amounts that you do not agree too. I really wanted the car and they saw opportunity to take advantage of that.Customer response
12/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.From: ************************* <******************>
Sent: Tuesday, December 19, 2023 10:20 AM
To: *******************************************************
Subject: Complaint #********Good Morning,
My issue with this company has been resolved.
******************
Regards,
*************************Initial Complaint
10/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
the sales associate, ************* from Car Revolution *********** ** sold me my 2021 ************** I have contacted them almost daily after my purchase (9/22/2023) to obtain a copy of all of my purchase documents. On September 22, 2023, directly after the purchase was complete, I requested a copy of all of the purchase documents, *** replied that he would send everything over electronically, This NEVER OCCURRED. It has been close to three weeks and in spite of many phone calls and texts, I have not received the requested documents. When I call you directly or try to get hold of a manager I am put on outrageously long holds and ultimately never being contacted. Moreover and most importantly, ******** I am financing through is stating that I purchased the above vehicle for $52, ******, which is TOTALLY FALSE. I never agreed to this number, the car was advertised as well as the documents that were explained directly to me the day of purchase stated $31,981. I know there are additioanl fees outside of the car cost but 20 grad more????? ************* presented the warranty as if it was free of charge and came with every car. Never disclosing additional cost..... He also stated on teh phone that an error was found and promised to have his manager call me back and that they would fix the error and this HAS NOT OCCURRED.Business response
11/02/2023
****************** was asked to come to the Dealership to resolve the issue at hand. We canceled all aftermarkets and or *************** Contracts. Her ************** will issue refund and apply towards the principal of her loan .
Thank you
***************
************
Initial Complaint
07/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased a 2017 *** from this dealer I had an approval from capitol one this dealer charged me $8000 as a down payment and did not include my deposit in the asking price of the vehicle they finance manager told me that my loan would not go through without the deposit and also ran my credit through their agencies without my permission and now Im seeing they broke title 15 U.S.C ****Business response
07/31/2023
To whom it may concern:
After carefully looking for this client on our sold clients database we could not locate a ***************************, feel free to contact me. ******************* GM ************
Customer response
08/10/2023
Complaint: 20362352
I am rejecting this response because:
if you dont know ME ******************************** WHY DO I HAVE A CHARGE ON MY CREDIT ***D FROM YOUR DEALERSHIP?!!? BETTER YET IF YOU DONT KNOW ME HOW ABOUT YOU REFUND THE DEPOSIT YOU STOLE FROM ME AND MY WIFE WHILE FALSIFIED INFORMATION WAS BEING PRESENTED ABOUT THE *** FOR SALE !ALSO THE NUMBER YOU PROVIDE IS IN CORRECT! THIS WAS YOUR LAST DOCUMENTED NUMBER ************** !
Regards,
***************************Business response
08/19/2023
It sounds like you are saying that your wife purchased a vehicle from **, plz provide her name and the year make model and vin#.so that we can try to help you best.Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a 2014 jeep grand Cherokee from this dealer I had an approval from capitol one this dealer charged me $8000 as a down payment and did not include my deposit in the asking price of the vehicle they finance manager told me that my loan would not go through without the deposit and also ran my credit through their agencies without my permission and now Im seeing they broke title 15 U.S.C ****
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.