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ComplaintsforMarketCOL LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Nov 18th 2023 Order #***** $43.87 8 Florida Water Colognes Tried contacting them numerous of times via ****************** and Calling that I have not received my items and no one answer any of the messages, on their website it states available 24/7 but this is not true.We all work hard for our money and to be scam is not a wise thing to do if you are running a business'.Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered Arm and ********************* toothpaste with Baking Soda for $11 last Friday the 24th of March 2023. They said it would be here at my house 2-3 days. This is Wednesday the 29th of March. It has not arrived at my residence as of today. In fact the *********** has not received the product to mail to me yet.Initial Complaint
11/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
my order was Shopping cart Product imageDescriptionQuantityPrice Palmolive Ultra Strength, 20 oz.1 Palmolive Ultra Strength, 20 oz.1$4.99 Ajax Ultra Grapefruit (Bleach Alternative) Dish Liquid, 14 oz. (Pack Of 6)1 Ajax Ultra Grapefruit (Bleach Alternative) Dish Liquid, 14 oz. (Pack Of 6)1$14.99 Ajax Ultra ***************** Dish Liquid, 14 oz. (Pack Of 6)1 Ajax Ultra ***************** Dish Liquid, 14 oz. (Pack Of 6)1$14.99 Ajax Ultra Vinegar + Lime Dish Liquid, 14 oz. (Pack Of 6)1 Ajax Ultra Vinegar + Lime Dish Liquid, 14 oz. (Pack Of 6)1$14.99 I RECEIVED I BOTTLE OF PALMOLIVE 2 BOTTLES OF CHARCOAL CITRUS - NOT 6 AND ONE WAS PARTIALLY FULL!3 BOTTLES LOLIME- NOT 6 AND NO BOTTLES OF ULTRA GRAPEFRUIT MISSING 4 BOTTLES CHARCOAL CITRUS AJAX 14 OUNCE 6 BOTTLES ULTRA GRAPEFRUIT AJAX 14 OUNCE 3 BOTTLES LIME AJAX 14 OUNCE I have emailed and gotten no response- unable to call or chat as that ability is stated but their is no way to do so.Initial Complaint
10/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My order #***** Arrived 10/14/2022 short of 4 items.2fresh linen candles,2 travel clocks and no explanation why.What is going to be done about these items?Initial Complaint
04/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a body wash, the size ordered was suppose to be 625g Dettol Moisture Antibacterial Body Wash Aloe *************** I received Dettol Re-Energize Antibacterial Body Wash 300g. The contact listed they never answer no matter what time you call, with no answering machine.Order summary Dettol Moisture Antibacterial Body Wash ******************** 625g 2 $19.98 Dettol ************************** **** Anti-Bacterial Bodywash, 625 ml 1 $9.99 Silk **** Butter Moisturizing Milk Cream Beauty Bar Soap, 3 Pack 2 $3.98 Dalan Multicare *********************** Milk Bar Soap, 3-Pack 2 $3.98 Dalan MultiCare Tropic ********************* Milk Bar Soap, 3-Pack 3 $5.97 ******************* Butter Cream Bar Soap, 3 Pack 2 $3.98 **************************** Milk Cream Beauty Bar Soap, 3 Pack 2 $3.98 Dalan Cocoa Butter Cream Bar Soap, 3 Pack 2 $3.98 Subtotal $55.84 Shipping $0.00 Taxes $0.00 Total $55.84 USD Customer information Shipping address *********************** ******************************************************************************************************************* Billing address *********************** ******************************************************************************************************************* Shipping method Free ************** Priority Mail 2-3 Day With Tracking)Payment method Shopify installments $55.84Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've ordered some coffee jars from this company a number of times. The reason I order it from them is because this particular product doesn't appear to be available anywhere else. Had it been available elsewhere, I wouldn't have continued to order from them. The first issue was about a year ago when I ordered some of these coffee jars from them. They did not package them properly, just a few crumpled newspapers, and it was no surprise when two of the jars were smashed open when I opened the package. This stained some tarp I had, which I had to throw away, created a big mess that I had to clean up, and I lost two jars of coffee. I complained and after some back and forth they resolved the issue. I ordered again later and they then sent me the wrong product, and one or two of the jars were unsealed with the coffee spilling out. I then didn't order from them for about a year, but recently decided to give them another shot, not because I want to give them a shot but because I really wanted this specific coffee and couldn't find it anywhere else. This time I ordered 4 jars, and surprise, surprise! It was again poorly packaged and one jar was cracked open with all the coffee spilled out. It seems to me that a 10 year old with common sense would understand that glass should be wrapped around fully with bubble wrap, and then stuffed in the box in a way where it's tight and can't move. These guys just put the jars in there with some newspaper, no bubble wrap, the jars move around and bump against each other inside. Are these people really THAT clueless? To make matters worse, I've been trying to reach them for them to either resend me a free jar or issue me a refund for the broken jar, and they haven't replied to my emails nor answered any of my attempts to call them. It's now nearly 2 weeks and still nothing.Initial Complaint
08/30/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have called numerous times, but no one answers. I have sent two e-mails to them with no response....this is the complaint: I purchased 99% isopropil alcohol on 8/1 for $27.91 and it was shipped, but after several contacts with USPS,it was determined that the shipment was lost...so I received info to file a claim for this lost shipment. I wanted MarketCOL to at least give me shipping info ie; size,type,etc. [to help file this claim]. but since there has been no response to my calls and e-mails, I have filled out the USPS claim with the dates,track # and al linfo I had. Before this I had requested a replacement order be sent or refund be made, but I have not received a response after 22 days. This company says that customer service is a priority and to call or e-mail 24 hrs/day, but they do not stand behind that statement at all ! Very frustrating experience !!!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.