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ComplaintsforCoastal State Coatings, LLC
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Complaint Details
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Initial Complaint
10/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a new duplex built with 7 decks. I had fiberglass decks in the past and had problems with them. Coastal Coatings said their polyurea deck coating would holdup better than fiberglass. They put the polyutra on in 2 coats on different days. After about a year I noticed the top coating pealing off in sections. I called them and they sent *** out to take a look at it. I have the house professionally power washed once a year and *** said it was due to power washing. About 4 years passed and the problem became worse with sections of just the top lawyer pealing off- the bottom lawyer was fine and none of it has pealed off. I called the company again and asked to speak with the owner *************************. He came out to look at it and said it was out of warranty and I should have contacted him sooner (which I had done). Now the last few years the problem has not gotten worse, but it looks terrible where top layer sections have pealed away. I believe the top layer was improperly applied and Coastal Coatings should stand behind their work and repair it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.