ComplaintsforGrapevine Construction LLC
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in June of 2022, Grapevine Pro was contracted to replace my roof. They completed the work as promised, but took shortcuts. Once the first rain happened with our new roof, water started pouring into our home. Grapevine promised us that they would repair all of the damages caused by their poor work. Here we are three months later and they are constantly throwing up road blocks and refusing to fully cover the damage that was caused by them. First they agreed to send a contractor to my home. They did not follow through. Then the offered my $1200 for repairs. That is nowhere near enough to cover the cost. Then the offered me $3000. I explained to them that the job costs $4000. They then agreed to use my contractor. After putting them in touch with my contractor, they came back to me and said that they would not use my contractor. It has been nothing but lies and roadblocks from them.Business response
11/09/2022
We completed a roof for *************************** in June of 2022 and received a call from ****************** stating there was water getting into the home, so we immediately came out and inspected and corrected any and all issues with the roof. After fixing the issue, we reached out to a local company to get a quote for any and all interior work necessary. We called on a second company to compare the interior work to and they did not show up as scheduled. This caused frustration on both ends, and understandably so. After having a difficult time finding another company to compare, the homeowner brought in their own contractor to which we agreed to pay for 100% of the work. Rather than just writing a check to the homeowner, we offered to manage the completion of the repairs and pay the contractor in phases to ensure all work was satisfactory to the homeowner. Our commitment to our people goes well beyond just the work completed. We always make sure we do what we say were going to do from the very beginning and all the way through the project completion. We understand things happen, but its all about how you respond when things do happen and thats what we take pride in. Were happy because our customer is happy!
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Contact Information
1070 State Route 34 Ste 234
Matawan, NJ 07747-3469
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.