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ComplaintsforCongoleum Corporation
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Complaint Details
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Initial Complaint
02/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase date of Congoleum Duraceramic was 10/22/07. First complaint of peeling, chipping and fading and grout discoloration was made on 8/7/2008. Since that time we have been submitting claims, complaints and letters on the dissatisfaction. They have offered no fair resolution that was feasible. The product is defective and Congoleum refuses to honor their lifetime warranty. I have complained to the PA AG office and our attorney and Congoleum has refused to respond to either. They have ignored all my attempts to resolve the issue even though they reopened my claim on July 9th, 2017. Since that date they have not responded to any attempts to honor my claim or offer any kind of resolution. Congoleum was sued in 2015, which they settled, for false claims and failing to honor warranties to those who made claims. Congoleum failed to include my claim in this settlement. I have ***** sq feet of Congoleum Duraceramic flooring that cost $20,000 for material and installation. In their warranty they claim they will pay for replacement and labor due to defects. It has already been determined that the product is defective. Yet, they refuse to honor any claims or even respond to any attempts to resolve this issue. The flooring is peeling, fading, discoloring and the grout is doing the same. This has devalued the value of our home. Congoleum has ceased production of this flooring due to the many complaints and lawsuits. Congoleum has falsely advertised this flooring and has failed to honor any claims or warranties. I have recently filed a complaint with the ********** ******************************* of ******** Protection. Their are hundreds of complaints against Congoleum Duraceramic and Congoleum is refusing to honor the claims and respond to the consumer.Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new kitchen floor in 2015. It was great for a few years, then it separated, leaving gaps which are very noticeable. The flooring has a 25 year residential warranty. I paid $5,976.00, for Congoleum Connections flooring, installed by a licensed vendor. It was professionally installed. The owner of the floor store, *****************************, has passed away, and the store is now closed. ****************, in ***************, **. Two professionals have informed me that this type of floor cannot be repaired. It is connected with tape, not the click together type that can be repaired. Congoleum sent an inspector out to my house, months after my letter was sent. They are saying the warranty will not honored based on " installation errors that are causing the reported problems". I feel they should honor the warranty, the licensed dealer , installer , apparently was not properly trained to install the flooring by the Congoleum rep., their employee. The "Connections" product cannot be repaired ,like other vinyl planking products, so I feel it is a very inferior flooring product. I would like the floor replaced per the warranty, as I paid for professional installation. I can send photos if you can give me a cell phone number, I do not know how to send documents or photos on the computer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.