ComplaintsforEvnia Hair Salon

• Initial Complaint

  01/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I have Covid tested positive this morning, I called the salon to cancel and because it wasnt 48 hours notice they are charging me for services. I understand a cancellation policy, but during a pandemic, I was doing the right thing not to expose people to Covid. They charged ****** to my credit card, who know what I would have had done if I went inits unfair to charge when I am sick and dont want to expose people and now getting punished. Please help me. I also did not authorize the charge. I am sick, this is unfair, its not a frivolous cancellation

  Business response

  01/17/2022

   

  Our business has a cancellation policy that all clients must agree to in order to book an appointment...that policy also indicates that cancellations related to COVID will still be held to our policy. If customers agree to these terms, they call with their credit card information specifically for this policy which protects our staffs time & livelihood. The customer agreed to this via an online form, and called with the credit card information. The customer cancelled her 4 hour reservation with us the day before due to a positive COVID test. She indicated that she got her results two days prior (which would have been outside of our 48 HR cancellation window had she called). She also indicated that she was aware of our policy in a ****** Review that she left our business. We understand the severity of the ongoing pandemic, and do not wish for anyone to come in sick. We appreciate when clients call to cancel if they are sick, but we still enforce our policy. Especially now, with the high rate of cancellations. As a business, we cannot waive our fees because of COVID when our policies are made clear to the customers prior to booking. With that being said, if someone is willing to book a luxury service in the middle of a pandemic, and agree to these terms, the possibility of a COVID related cancellation is a risk they are openly taking when viewing & agreeing to our policies.

  Alexandria

  Customer response

  01/17/2022

  
  
  Complaint: 16449976
  
  
  I am rejecting this response because: this is sad that during a pandemic and wanting to keep them safe, I get punished. As a healthcare professional we would never charge a patient especially during a pandemic. This is ridiculous, karma...
  Good luck...I hope it's worth it for them.
  
  
  
  
  Regards,
  
  
  ***********************

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