ComplaintsforCNJ Construction and Roofing
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Complaint Details
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Initial Complaint
02/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a verbal and written agreement for ****************** Construction and Roofing Company (***) to completely replace my 2 roofs (including the plywood and base sheet) in my multifamily property on January 20, 2022. Purchase price was $14K. Within 5 days of installation, there was heavy leakage in my 2nd unit living room ceiling and wall. I communicated with the *** Manager (*****) to please have my roof repaired since I have a 30 year warranty with them, and ***** claimed it was not his company's problems. After 2 weeks of persistent begging to fix the problem, one of his men (*****) came by and I was told the problem was fixed by the manager **************** in mind they said they fixed a siding issue , which they said they did out of courtesy, but they still did not replace the plywood and basement they stated they would do on my roofs. Months later in June 2022 when I had structural engineers on my roof for a separate task (drawing design for a fire escape installation), they noted structural deficiencies that were done by ***. Since they were not experts, I consulted with 2 Roofing companies for a second opinion, and they also noted severe structural deficiencies and poor roofing installation to the roofs that posed a hazard. These consulting roofing companies stated that *** Roofing company never replaced the the old base sheet, nor did they replace my old plywood as was documented in the purchase agreement/invoice. They also did not secure enough flashing for my torchdown roofs, which likely contributed to the ceiling and wall leakage in 1/2022. The consulting roofing companies also mentioned that I will have another imminent leak around the same place I had a leak due to a roof dip that was caused by how *** installed the roof. These 2 roofing companies declined me as their client for repairs because they did not want to held responsible for any structural in-depth work that *** never addressed.Business response
03/12/2024
I didnt receive any phone calls, text, messages or emails from this consumer stating that there was an issue except for the one I just received from the BBB. I will be reaching out to the customer to resolve this matter that she claims shes having.
Don
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
417 Union Ave
Middlesex, NJ 08846-1928
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.