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ComplaintsforUnderOutfit
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on May 31, 2024, for four bras from Underoutfit after seeing their offers dozens of times on Facebook. Their offer is that you can try the bras for up to 180 days and then return them for exchange or refund. The bras didn't fit, so today, July 16, I went to their website to start the return process. I immediately realized that their process is intentionally confusing and unwieldy, obviously designed to discourage returns. I found many complaints about this online from customers who gave up on getting their refunds. $170 is a lot of money to me and I will pursue this as far as I have to. I hope the BBB can help me. Their "customer service" number is just a recording.Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Placed order on May 3 with expected shipping of 5-7 business days. Needed item for a trip leaving on May 30. Received email on May 6 with tracking number stating item has been shipped. I have tracked order every few days and items remain at shipping location. I contacted them by chat and their response was to use tracking. I emailed them explaining that tracking of item remains stagnant. They told me to use tracking number. I contacted them again by e-mail and they THREATENED me stating if I submit more than 1 request, the response to me will be put to the end of the queue for a response. There is no phone number!!! It is now May 26th. They are still aggressively pushing Memorial Day sales while older orders remain unfilled.Initial Complaint
05/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased two items on April 12, 2024, that I want to return. According to their website, I can use their return portal to accomplish this but it is not recognizing the information from my invoice (below). I used their customer support email to let them know I was having trouble and received a response that they needed the order number which I provided. I never heard back and emailed them three more times but there was no response. I then called their number and got an automated answer requesting that I leave my name and number which I did TWICE. No one has called me back. Please note, I cannot find their physical address anywhere, just the city (NY,NY). This is the information from my purchase/receipt that was emailed to me: *** *****, this email is to confirm your recent order #****************. SHIPPING METHOD Domestic orders: Standard Shipping PAYMENT METHOD ******** ******* Ending in **** — $40.12 THANK YOU FOR YOUR ORDER! ** ****** this email is to confirm your recent order ****************** VIEW YOUR ORDER BILLING ADDRESS ***** ******** ***** ***** ** ** ******* ********** ***** United States SHIPPING METHOD Domestic orders: Standard Shipping PAYMENT METHOD ******** ******* ****** ** **** — $40.12 Return Policy Free 180-Day Returns and Exchanges: You have 180 days from receiving your item to initiate a return. Simply use our Easy Returns Portal to get started. Upon acceptance, we'll provide a return shipping label and detailed instructions."
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.