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ComplaintsforAscoli America
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Complaint Details
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Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a refrigerator last year and it went out after a few months. I called Ascoli who in turn sent out a vendor they use since they're not in the area. The vendor temporarily resolved the issue until it came up again. I reached back out and they sent out another company. The technician told me that I needed a part that was on back order and he wasn't going to order it. I called the customer service line to request a refund or resolution. The person told me that he was going to put in the request and to call back within a few day. I waited a week to call back. When I did, it seemed like I never called because there was no information in the notes. I had to explain the situation over. The tech this time told me to check back in a few days which I did and the same thing happened again. I had to explain myself again as if there was no notes in the system. This happened two more times before I decided to contact BBB. It's been over 4 months without a working refrigerator. I don't if Ascoli contracts the customer service outside the company but the reps continually told me that they have to wait on Ascoli to approve. I don't know what to do, I'm calling and not getting any results when it's still under the manufacture's warranty.Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
my name is ***************************** I am a disabled veteran and a father of four , I so sorry to disturb B.B.B I have no choice Ascoli Americais refusing to refund and or repair my fridge that I have bought brand Knew from a company called DB Coopers in July 0f 2021 i registered my warranty like i was supposed . a week before the thanksgiving my fridge died i have since then tried to contact your company they have not done anything to fix and or replace my fridge I paid $1000 for the fridge and then had to spend $400 of Christmas money to replace the fridge ,liken any parent knows that really ***** I don't expect miracles but what i do want this to be resolved I already had to spend a total of $1400 dollars. So I feel that my family has suffered enough in this situation due to the negligent behavior of this company's customer service agents. The final thought and question I have for you is how many other veterans and their family have lost thousands of dollars by this company's customer service staff. ***************************** ******************************************************************************************* E-Mail: ************************* phone # ************** refrigerator model number: ATFR1801EWE serial number: *************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.