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Customer ReviewsforGroupe SEB USA
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ian S
1 star02/19/2024
They are not as expected. No better than my far less expensive cookware. No response on trying to return cookware. *********************.Review from DAVID W
1 star01/02/2024
We purchased a Rowenta iron in July and it stopped working in November of the same year, 2023. I filed a claim with the company and was told that the iron would be repaired in 3 to 4 weeks. We are beyond that time period now and we had endure the holiday season without an iron!It was our expectation that the iron would be replaced, not repaired, as we did not even have the product for 6 months! We will definitely purchase a different product moving forward.This experience has left us feeling dissatisfied with the customer ********************** this company clearly does not possess.Review from Kim L
1 star10/11/2023
I ordered a complete set of All-Clad cookware. I also ordered the additional 7 piece cooking utensils. All pieces of cookware EXCEPT the cooking utensils arrived. However I never received the cooking utensils. When I opened the last box, the cooking pan was inside, but nothing else. The enclosed packing list, listed both items should have been in the box, with a handwritten note in black in that said "on pallet" next to the 7 piece cooking utensil items. I immediately contacted All-Clad who insisted that two boxes had been delivered and that the exact same shipping list was in both boxes. I informed them that I watched the delivery on my Ring Camera and there was only one box delivered. The told me that they had *** investigate and that my driver "****" said that she " hand delivered me both boxes" Well the delivery person was my long time delivery person named *****. I know him well. Talked to both him and the *** Supervisor and they both confirmed that there was only one box, there is no "****" that works for the company. And it defintely was not hand delivered to me. They also told me there was only one tracking number and it looked like All-Clad did not put the rest of the order in the box All-Clad insists that the item was delivered, there were two boxes and two tracking numbers (which the rep refused to give me.) and as "the two boxes were delivered there is nothing we can do" This despite offering to give them the *** Supervisor's and *****'s *** contact info (they both said they would gladly speak with All-Clad in person as the overseas *** customer ********************** "is a joke" The All-Clad rep again said, that according to the *** report, two boxes were delivered and since they were delivered it is "no longer our responsibility to replace the item"So apparently this company will not support their customers if there is a mistake on their end. You are on your own and out the monies paid. So disappointed.Review from Chi B
1 star08/01/2023
All-Clad is not a customer-friendly company. 3 months ago, I bought a D5 Stainless Polished 5-ply Bonded Cookware, 3 Quart Saucepan. They sent me a used item with several black spots on the bottom and fingerprints on the cover. I complained about it, and they told me to send it back for replacement. Unfortunately, the replaced saucepan had structural defect: I decided to test it by boiling some water in it, and it got white and black spots on the bottom again. I called their customer ********************** to return the item. They finally agreed to email me the return slip. After I shipped the replacement saucepan back, I had to wait 3 weeks to only hear that they WILL NOT REFUND me because, as they stated: USE AND CARE ISSUE INT. PITTING EXT. NORMAL WEAR ON SS (???). The main problem is that I used this saucepan only once by boiling plain water to test it, and thats it. I didnt use it afterwards at all because of health safety concerns due to the white and black spots/pitting on the bottom. It wasnt a normal wear issue at all. After just one time water boiling? Thats appalling!Now I am stuck. I cant use it due to unhealthy structural problems of this saucepan. All-Clad is not refunding me either. In addition, their products are pricey and over-inflated, and some of them are not good quality. The customer ********************** is not customer-friendly either.Therefore, my recommendation to others: Do not buy from them! Do not deal with them!Chi B.Groupe SEB USA Response
08/14/2023
Consumer originally wanted a refund on his purchase. Return policy clearly states must be new, unused in original packaging. Product was used. We did a warranty evaluation to see if we could replace, however, the inspector advised that the damage was from use and care issueReview from Jaclynn
1 star04/28/2023
If you are sensitive to various metals, DO NOT GET THIS COOKWARE! Had an allergic reaction from the metals that are not clearly listed on the website (18/0 does not specify what metals are contained) and the company didn't sympathize at all. In addition, I had HORRIBLE customer **********************, and had two representatives (both a rep and manager), hang up on me- after they called me, and insult my intelligence. I was nothing but kind until they became aggressive, rude, and hung up on me. Wanted to support a ***-based company but they will NEVER see business from me or my family ever again. NOT worth the overpriced pot and pans. Do not waste your money. Go to ********************* and find yourself another 5-ply that is cheaper and will provide you with kind, considerate customer **********************.Groupe SEB USA Response
08/14/2023
I am sorry the consumer was not satisfied with the return policy that is clear communicated to the consumer on the website. The consumer was also advised in various e-mails that there is a 30% deduction if the cookware is not new, unused and in original packaging. Many companies will not take back cookware that has been used, since the cookware has to be discarded. In checking the phone records and notes from the contacts, the consumer disconnected the calls.Review from Aubrey S
1 star03/14/2023
Rowenta is one of the worst companies I've worked with. Despite my item being within warranty, getting in contact with them to get it covered has been an utter nightmare. They straight up ignore your emails! I strongly recommend that you never purchase anything from them, though the average of 1/5 stars with 11 customers should be adequate to say that they're not a trustworthy company. Bad products and bad customer support.Review from Nancy G
1 star01/24/2023
I purchased a T-Fal deep fryer and used it 5 or 6 times. Right after the one year warranty ran out it quit working. I contacted T-Fal by email several times and all I ever got as a response from them was "out of warranty, nothing we can do". After several of those responses, tried phone calls and got the same thing! Decided to write to the company at several different addresses shown online and all letters were returned marked "no longer here, not at this address, etc." I will never buy another T-Fal product and will never recommend their products to anyone! Shabby way to do business. NO customer **********************!Groupe SEB USA Response
02/03/2023
T-Fal electrical appliances are warranted for a period of one year from the date of purchase to be free from defects in materials and workmanship. Based on the receipt provided by the consumer, the fryer was out of warranty. The consumer was provided with information for out of warranty repairs.Groupe SEB USA Response
08/14/2023
The product carries a one-year warranty. The agents will cover the warranty up to 6 months out of warranty. Based on the consumer's proof of purchase, it was 8 months out of warranty. The agent provided information for service centers for repairing out of warranty at consumer's expense.Review from S. m.
1 star04/01/2022
I purchased a 10 piece all clad nonstick set. Within a year the set sorry to flake and I felt uncomfortable using it so I contacted *********** and they told me they had to inspect the pants I paid for the shipping and sent the pants in and they denied the warranty which was lifetime. This company has the worst customer ********************** I have ever experienced in my life they tell me that it was my fault that I overheated the pants just like many of the other customers I have read with their reviews theyre getting away with misrepresenting their warranty. I do not recommend this company and Im letting people know that beware of all clad they do not stand by the warranty. I spent almost $1000 on the set and I definitely have buyers remorse. They told me I could buy another set for $600 and I left this is just this is a disgrace I said. They have lost a good customer and probably many more in the future.Groupe SEB USA Response
04/05/2022
We have not had any contact with the consumer since 2019 when we declined her warranty claim due to use and care issues of the cookware. If the consumer is having another issue, we suggest that the consumer contact us.Review from jimmy S
1 star11/22/2021
had two sets of pans, both are wearever brand, two of the pans started flaking off on the inside (you could simply peal it with your fingernail), called about it, said i am overheating the pans (keep in mind those pans where barely used) asked for a supervisor, said (*******) she is a supervisor, when asked again, said supervisor will call me, called a week later after gotten an email saying i could send the pan back to them to be inspected, otherwise no replacement). i refused if i have to pay shipping. asked for supervisor again, since Aramis said overheating, said supervisor will call me, come to find out they do not even have a phone number on file for me. bottom line so far , beware of buying Wearever brand, it is not worth the money, and they do not honor the claimed warranty.Review from David S
1 star11/04/2021
If I could give no stars I would. This company has the worst customer ********************** I have ever experienced. Their representatives and supervisors have the worst attitudes toward consumer relations.I have an iron that cost $140 and was less then a year old and it had several issues. Their "customer **********************" under warranty was to pay for it to be sent to a service center for analysis and only if it couldn't be repaired would they replace it. Meanwhile, I would be without the iron for approximately 4 weeks or maybe longer due to COVID! How could a company that specializes in this type of item which is used every day by anyone who wants to look presentable allow such a policy???Do NOT buy Rowenta products. Buy anything else... In their eyes the customer is NOT always right and the just don't care.
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