Customer ReviewsforGroupe SEB USA

They are not as expected. No better than my far less expensive cookware. No response on trying to return cookware. *********************.

We purchased a Rowenta iron in July and it stopped working in November of the same year, 2023. I filed a claim with the company and was told that the iron would be repaired in 3 to 4 weeks. We are beyond that time period now and we had endure the holiday season without an iron!It was our expectation that the iron would be replaced, not repaired, as we did not even have the product for 6 months! We will definitely purchase a different product moving forward.This experience has left us feeling dissatisfied with the customer ********************** this company clearly does not possess.

I ordered a complete set of All-Clad cookware. I also ordered the additional 7 piece cooking utensils. All pieces of cookware EXCEPT the cooking utensils arrived. However I never received the cooking utensils. When I opened the last box, the cooking pan was inside, but nothing else. The enclosed packing list, listed both items should have been in the box, with a handwritten note in black in that said "on pallet" next to the 7 piece cooking utensil items. I immediately contacted All-Clad who insisted that two boxes had been delivered and that the exact same shipping list was in both boxes. I informed them that I watched the delivery on my Ring Camera and there was only one box delivered. The told me that they had *** investigate and that my driver "****" said that she " hand delivered me both boxes" Well the delivery person was my long time delivery person named *****. I know him well. Talked to both him and the *** Supervisor and they both confirmed that there was only one box, there is no "****" that works for the company. And it defintely was not hand delivered to me. They also told me there was only one tracking number and it looked like All-Clad did not put the rest of the order in the box All-Clad insists that the item was delivered, there were two boxes and two tracking numbers (which the rep refused to give me.) and as "the two boxes were delivered there is nothing we can do" This despite offering to give them the *** Supervisor's and *****'s *** contact info (they both said they would gladly speak with All-Clad in person as the overseas *** customer ********************** "is a joke" The All-Clad rep again said, that according to the *** report, two boxes were delivered and since they were delivered it is "no longer our responsibility to replace the item"So apparently this company will not support their customers if there is a mistake on their end. You are on your own and out the monies paid. So disappointed.

Rowenta is one of the worst companies I've worked with. Despite my item being within warranty, getting in contact with them to get it covered has been an utter nightmare. They straight up ignore your emails! I strongly recommend that you never purchase anything from them, though the average of 1/5 stars with 11 customers should be adequate to say that they're not a trustworthy company. Bad products and bad customer support.

had two sets of pans, both are wearever brand, two of the pans started flaking off on the inside (you could simply peal it with your fingernail), called about it, said i am overheating the pans (keep in mind those pans where barely used) asked for a supervisor, said (*******) she is a supervisor, when asked again, said supervisor will call me, called a week later after gotten an email saying i could send the pan back to them to be inspected, otherwise no replacement). i refused if i have to pay shipping. asked for supervisor again, since Aramis said overheating, said supervisor will call me, come to find out they do not even have a phone number on file for me. bottom line so far , beware of buying Wearever brand, it is not worth the money, and they do not honor the claimed warranty.

If I could give no stars I would. This company has the worst customer ********************** I have ever experienced. Their representatives and supervisors have the worst attitudes toward consumer relations.I have an iron that cost $140 and was less then a year old and it had several issues. Their "customer **********************" under warranty was to pay for it to be sent to a service center for analysis and only if it couldn't be repaired would they replace it. Meanwhile, I would be without the iron for approximately 4 weeks or maybe longer due to COVID! How could a company that specializes in this type of item which is used every day by anyone who wants to look presentable allow such a policy???Do NOT buy Rowenta products. Buy anything else... In their eyes the customer is NOT always right and the just don't care.