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ComplaintsforKisdir Group, LLC
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On February 21, 2024, I signed a contract with Kisdir group to repair the deck and remodel the kitchen. Total cost was ********* for which $23,620 was paid as a deposit. ***********************- general manager/owner, promised to use quality materials to update and renovate the kitchen, However, this company used ********** stock pre-made cabinets that did not fit our kitchen floor plan. Before the cabinets were installed, I bought this to ******'s attention that cabinets he intended in using were not the quality he had promised. I did not want them installed. ***** exclaimed that I had a contract stating "white shaker cabinets" and he did not have to tell me where he gets his supplies. Company continued to installed the cabinets regardless of my disapproval. In addition, overall work was unprofessionally done. For example, painting walls before ceiling, painted over blemishes on wall and exposed corner bead. Poked a hole on a cellar door for which he promised to replace but instead he filled in the hole. The day I brought to his attention of my disapproval of the cabinets, he immediately became hostile using profanity. Due to the fact that nothing in the contract specifies the materials being used, inability to communicate without him becoming hostile. and his sloppy working staff, I decided to terminate the contract. The kitchen still non-functional. missing cabinets, counter tops, unfinished floor, paint not completed, & sink is not installed. Also, ***** threatened to *** and put a lean on the house. I am requesting a full refund of what was paid and demand that he cease any further compensation.Business response
04/01/2024
This case is going through litigation. Our attorney advised us not to comment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.