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Find a Location

Custom Landscaping and Lawn Care Inc. has 1 locations, listed below.

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    Business ProfileforCustom Landscaping and Lawn Care Inc.

    Landscape Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/27/2011

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers full service landscaping, irrigation, pavers, fertilization, lawn care and retaining walls.

    Business Details

    Location of This Business
    1900 Englishtown Rd, Monroe Township, NJ 08831-3230
    BBB File Opened:
    12/21/2011
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Business Incorporated:
    1/1/1982
    Accredited Since:
    12/27/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13VH06211200 for this business, issued by NJ Division of Consumer Affairs

    These agencies may include:

    NJ Division of Consumer Affairs

    124 Halsey Street, 7th Floor, PO Box 45027

    Newark NJ 07102

    (973) 504-6200

    https://newjersey.mylicense.com/verification/

    BBB records show a license number of 219263 for this business, issued by Department of Community Affairs

    These agencies may include:

    Department of Community Affairs

    101 South Broad Street, PO Box 800

    Trenton NJ 08625

    (609) 292-6420

    http://www.state.nj.us/dca/divisions/codes/publications/registered_builders.html

    BBB records show a license number of 99983A for this business, issued by Department of Environmental Protection

    These agencies may include:

    Department of Environmental Protection

    401 E State St

    Trenton NJ 08608

    (866) 337-5669

    BBB records show a license number of 726072 for this business, issued by Department of Community Affairs

    These agencies may include:

    Department of Community Affairs

    101 South Broad Street, PO Box 800

    Trenton NJ 08625

    (609) 292-6420

    http://www.state.nj.us/dca/divisions/codes/publications/registered_builders.html

    Type of Entity:
    Corporation
    Alternate Business Name
    • Healthy Lawn
    • Snow 360
    Business Management
    • Mr. Frank Leloia, Owner
    Contact Information

    Principal

    • Mr. Frank Leloia, Owner

    Customer Contact

    • Mr. Frank Leloia, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/14/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ann Marie V

    1 star

    08/16/2022

    Custom Landscaping and Lawn Care Inc. has an insufficient accounting/billing department to handle customer accounts. They switched me from paper billing to paperless without my consent on June 1, 2022. On June 2, 2022, I promptly requested that I receive my **** in the mail as I always had. ******* failed to mail my ****. Therefore it was not paid, and they suspended my service. I again requested they mail me the **** and finally received it two months later. They refused to acknowledge my payments even after I sent them proof of payments through my bank account. ********* and ******* need improvement in customer service and accounting skills.

    Custom Landscaping and Lawn Care Inc. Response

    08/19/2022

    Ms. ***** we apologize for any inconvenience that our paperless billing system caused. We have done this as part of our efforts to go-green and many customers have found it easier. Also, our software indicated that the emails we sent you had been opened. However, per your request, we did change your billing preference back to mailed invoices and remailed the missed invoices. As of your review on 8/16, we had not received any payments for service since 6/15. We did receive a payment yesterday, 8/17, and sent a crew to mow your lawn on the same day, however per your email to us, you turned them away and denied your service. We would appreciate any opportunity to rectify this situation with you and appreciate the years of business that you gave us. We welcome you to contact our office to discuss any of this further.

    Local BBB

    BBB Serving New Jersey

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