ComplaintsforG Motors USA
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
At the end of July I purchased a car from G Motors, ********* ** location. At the time I asked for my plates back. I was told they couldnt get them off but would have them off within a week and I could pick them up. Since that time I have asked a total of 5 times for the return of my plates. ** has given me excuses and stalling tactics. If i dont return them my current registration will get suspended, thru no fault of my own. I want my tags back. *** asked and Ive begged, my next step will be to report them as stolen, since G Motors refuses to return my property to me.Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a 2014 ***** equinox I purchased ( finance ) march 7th 2023 I paid this dealership $2,500 as a down payment for the car .. I have issues from them ever since I brought the car .. . Recently I had an issue with the car resulting into needing a new engine . I called them telling them what the issue was . They told me theres was nothing they can do or fix for me and directed me to the warranty company and saying it was on meInitial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a 2013 **** Escape for $7500.00. The engiylight came on after we paid for the vehicle. ****** said he would have it fixed, just bring the car back. We took the car back. They had it for a week. We went back to get the car. The engine light back on. We took the car to a me who said the turbo need to be replaced. They will not repair the turbo and we never received our title to the car as of today, a month later.Business response
04/13/2023
Vehicle sold asis with discount price original price was **** we adjusted due issues you found on vehicle.
all asis paperwork sign by customer. Asis buyers guide sign by customer as well. **** of sale with asis condition also sign by customer. We offer Warranty customer reject.I will check on status of your title and send you updates asap.
Customer response
04/13/2023
Complaint: 19932663
I am rejecting this response because:we tried to purchase a warranty but the bank would not release additional funds on the same day. When the engine light was identified. ****** said he would make sure that the car is fixed. You had the car for days and it is still not fixed. The car will not run. It keeps shutting off. We want it fixed or a full refund. If not I will hire an attorney or file a small claims court. I was told that the turbo will cost *******. We cannot put another **** in this car.
Regards,
***********************Business response
04/14/2023
I dont want to repeat my self.But read my last statement. If you feels like to get attorney no problem. If you need help we offered you we pay for labor you pay for parts. Parts on **** around $300.Customer response
04/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
11/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On October 10th 2022, I purchased a *** X5 from G Motors USA in ****** **. The sticker price on the vehicle was $13,000. The sales person mentioned the car was in good condition cosidering it was a used car. Several days later, I took the vehicle to a local *** dealer to get the vehicle checked. As a result, the vehicle needs $13,000 worth of repairs. I then called ***, salesperson at the dealership and he said the the vehicle was never checked. How can a dealership advertise a vehicle for $13,000 and its not checked prior to the sale? I put $7,000 as a downpayment and financed the remaining. I called the bank who I financed with and notified them. They directed me to the fraud ***** I then emailed the fraud **** and attached the video that was provided to me from *** at the time they checked it. At this point, I would like to receive a refund of the monies paid and they can keep their car. I believe they are scammers because they have several negative reviews on their website. Please advise!Initial Complaint
01/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from this dealership on 1/8/2022. On 1/12/2022 about issues of door handles and rear doors. Then on 1/14/2022 I was told the vehicle needs a timing belt change. Two different mechanics told me the repairs would be up to ******* to fix. I called Sergei and in formed him of this. I expressed that I wanted to return the car. I had already paid out ******* for the windows and the door handles. I just want to return the vehicle and get a refund back.Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 4th I went in to look at a truck a **** Expedition **** the things that I noticed that were wrong with it I was willing to buy it anyway it would have 230 semi miles but I was going to buy it anyway because there's a shortage on reasonable cars or cars that I know about the owner sold me the car as is promised me there's no flood damage it says that in my paperwork the same day I bought the car it's not working they told me that they don't know what's wrong with it but I'm stuck with it I took it to four different mechanics so far all of them are saying it's water damaged the only difference is the price some are willing to fix it for a **** hundred and the one was going to fix it for **** isn't promising everything will be fixed $2,700 he said that if I do get a court date it won't be for anything soon he told me that he'll just keep postponing it and then he'll pay the minimum that is allowed for as long as he can and to stop calling him I still owe 400 on the car that must be paid by the 15th I lBusiness response
11/27/2021
Unfortunately ******* vehicle sold asis with no any warranty.
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Customer Complaints Summary
12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.