Business ProfileforMMB Plumbing

I contracted MMB Plumbing Heating and Air Conditioning on May 13th (Friday) 2022 to come out May 14th (Saturday) 2022 in order to snake a 4 inch drain pipe. At first I was happy with the responsiveness to my calls and willingness to work around my schedule. ******** and another man showed up at the designated time Saturday. They inspected the pipe and advised me on the price for snaking the pipe; $195 for the first ten feet and subsequently $95 for every ten foot section used after that. The reason I went with MMB was due to the urgency I needed the clog broken up. I have an elderly grandmother that I take care of and our facilities needed to be functional. My house is below the sewer line, thus we use a sump pump. The reason this is relevant is due to the fact that our 4 inch drain pipe is at an angle. The angle is steep enough to where the pipe holds the water till the pump runs another cycle emptying the tank. The drain pipe is old and made of cast iron so it builds up sediment slowly causing the diameter of the pipe to shorten. Before I called MMB out the pump still drained albeit it took far longer than it should, but it was still draining. ******** and this other man quickly went to work and opened the pipe and it predictably emptied the 80+ foot pipe onto the floor. They started the snake job and quickly used seven 10 foot lengths of snake. Including the original ten feet they ended up using 80 feet of snake. They backed the snake out and buttoned up the pipe and proceeded to run the pump for two cycles and called it a job well done. They charged me $920 and didnt even remove the clog then he tried to upsell me to a service that costs almost 3k. and now they are refusing my calls and refusing to process a refund.