Business ProfileforPro Energy Solutions

I purchased an HVAC Mini-Split system from *********** who contracted the sale to Pro Energy Solutions. This occurred in February of 2020. When the units were initially installed, they were wired incorrectly, causing the units to malfunction and the entire system to not work properly. This issue was resolved after several on site visits from technicians. Since 2021, the units have continued to not work properly (overheating the rooms beyond comfort rendering them unusable during winter). Technicians have been out to my home several times to diagnose the issue and they even replaced the board in the condenser which did not fix the issue. Since then, the company has avoided contact with me, consistently stating that they will call me back within ***** hours, and then months go by with no contact. When I reach out to them, they state they will notify the managers and someone will contact me in ***** hours. 6 times now I have contacted and been promised a phone call in return with an update on my issue but I never receive a call from them. I have written several emails to them which usually is responded to by a phone call stating they are going to reach out to carrier (the brand of the units installed), and then contact me back with an update, but again that never happens. I continue to climb the ladder of management at their company with my complaint and they continue to make the same promises and continue to ignore them. My most recent contact was with ****, a manager there, on December 19th, 2022, when he stated he was going to a meeting on Wednesday (Dec 21, 2022) and would contact me after the meeting that night with an update. It is now January 6th 2023, and I have not heard from them yet again. The customer service of this company is abysmal, and I fear that, with my warranty expiring in February of 2023, they are going to try to wait me out and claim it's not covered any longer in an attempt to get rid of me and my complaints.