ComplaintsforMercedes-Benz of Morristown

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Damage Property: 2020 CLA 250 ************* Date of Total Loss: 09/6/23 On September 6, 2023 at 8:30am I (*****************************) dropped off my 2020 CLA 250 ************* at Mercedes-Benz of Morristown ****************** *********************************Morristown, ** to fix my car microphone. I was charged $200 for the service after warranty on that date and during pick up (4:30pm) an employee at the service department was bringing my car around when it collided with ************* vehicle van. My car was deemed as a totaled loss.The damages were to the whole front of my car and the airbags on the driver side and passenger side deployed. My car been totaled loss for 4 months and still I haven't been compensated for my vehicle along with paying my car note and car insurance for a car that's no longer in my possession.Also without being reimburse for the day of service, didn't even get a chance to set foot in the car.I'm beyond stressed and devastated that this incident happened to me. On top of that the owner *********************** didn't properly handle this situation was rude and careless. I would definitely like to explain more about my situation.Owner of Mercedes-Benz of Morristown: ***********************

  Business response

  03/06/2024

  ******************** car was damaged at our location. We supplied her with a rental for 3 months at no charge to her. Her car was covered by our insurance. We made 20 outbound calls to her to resolve this situation with most of our calls not being returned. Based on her lack of cooperation we ultimately had to repossess our rental and close the case. At no time was our staff or owner rude or uncaring to her situation. If **************** was reasonably responsive to our attempts this situation could have been resolved a long time ago with minimal inconvenience to her.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On October 4, 2023, check engine light was noted and brought to dealer who cleared all errors and returned vehicle with nothing noted as a problem with vehicle; On October 6, 2023, entire dashboard went out and then check engine light went on; Vehicle returned back to dealer who then found water had entered into vehicle causing damages to entire electrical system with an estimate of $14K to repair; dealer advised that water got into car from clogged drains near windshield but could not clearly identify how water entered into car; they seek to collect entire amount from customer; a year ago similar water was found in car and they could not show how it entered into car

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 06/22, I had the headlight bulbs on my ML350 replaced, but to my dismay, the fender liner access cover ( which protect the headlight assembly from water) was not properly reinstalled. As a result, water seeped into the headlight, causing severe rust and corrosion to both the headlight and the headlight connection.This negligence has resulted in the need for the entire headlight assembly to be replaced at a cost of over one thousand dollars. When I raised the issue with the dealership, they refused to take responsibility for the improper installation, and offered to repair it at a significant cost.Despite explaining that corrosion and water damage takes time to surface, the dealership refused to acknowledge their mistake or provide assistance. This lack of accountability and customer service is unacceptable, and has only added to my frustration.I urge the dealership to reconsider their stance and take responsibility for their error, and offer an appropriate resolution to rectify the damage caused to my vehicle.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The auto body shop repaired my car after an auto accident in May. They were contacted by the at faults insurance company (geico) and advised they would be paying the deductible. A week later I picked up my vehicle and the shop advised me my balance was clear and I had nothing else to pay. 5 months later I took my car to another ******** dealership to repair an issue with my tire and the shop advised me the car still had damage from the accident and was unable to align my tire after changing it and that I needed to go back to mercedes benz of morristown. After contacting the shop they advised me I could drop it off so they can examine the car. I was then contacted 5 days later and told they did an alignment and I had no issues with the suspension like the other shop advised me. They told me I owed them 360 that they did not advised me of prior to doing any work. They then told me they are missing **** dollars that the insurance company never paid. I contacted the insurance company and geico advised me they were paid. The shop will not release my vehicle and is demanding payment they already received.

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