ComplaintsforLake Hopatongcong Motor Sports
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased a Sea doo GXP watercraft from the business owner. At the time of purchase in May, I paid in full. The owner claimed to not have the ******** issued title for the vehicle, claiming it was home in in safe. I have know the owner and employees for a while and trust his word that he would get it right too me. Since then there have been many mechanical issues with the machine. I still to this day, 9/6/2024 have not received the proper title. I did, however, receive a printed piece of paper claiming to be a bill of sale with no notarization on it. No seller's signature or information. And the former owner's (who sold it to LHMS) nickname on the paper as if he was the one selling the machine.The owner of **** is clearly flipping the title and will not give me a proper title stating the purchase from ****. Or any proper information.Business response
09/25/2024
Please attach supporting documents/receipt of purchase
If this machine was purchased through us, owner should have an invoice for the transaction + bill of sale in question.
I will also need the year make and model of the machine as SEADOO doesnt nor ever did offer a GXP model.
We are strictly a repair only facility and do not sell new or used wave runners. It is possible it was purchased through one of our customers privately but i can not say for sure without proper documentation, owners name, or receipt of purchase.
Customer response
09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.