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ComplaintsforMyers Heating and Air Conditioning
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Incorrectly purchased and installed a complete Bosch HVAC system (Furnace/AC) 2 years ago and never was able to get it working properly. Later found out from a second HVAC company that the contractor never registered equipment or logged with ************* and supposed fixes from over 4 separate service visits to remedy issues. A/C never worked correctly - compressor incorrect/not configured/programmed correctly, coil undersized, not wired correctly. Heat pump never installed. Incorrect blower unit installed. Licensed HVAC contractor/person never came on service calls and sent an unlicensed tech. Tech later said he was terminated and calls/communication to the company were not returned. Supposedly owner died and company closed, but no record could be found to confirm. ***** had no record of equipment and a complaint was logged with them over the equipment and contractor services. We also had a 5 year service/parts contract which is now in question. Bamboozled because we did our research prior to install on system and contractors. Should get a full refund for replacement of defective equipment possibly damaged from Myers' install, labor to replace, and valuable time lost including increase to our energy bills/usage that was promised/expected from energy efficient system. Formal complaints will also be logged with ** consumer affairs and possible legal action is also being considered. Can provide signed contracts of equipment/services offered (~10k) if necessary. ***** can also provide a record of the service from second HVAC company and lack of service/record from Myers.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.