Business ProfileforCastle, The Window People

We have been satisfied overall. ***** gave us a great presentation and it was seamless to get a quote and schedule the job. Someone came to measure the windows about a week after (apologize I forgot his name). He was very respectful and informative. The day of install came and a one-man crew showed up in cargo shorts and a cut off t shirt; no company branding on his clothing or truck. We were given a window arrival time of 9:00-11:00 and he arrived at 8:40. I mentioned he was early and he said, "I'm not that early" with an attitude. I just assume contractors will be late because they usually are. Due to restrictive parking on that day, there wasn't somewhere to park his pickup and trailer together and he refused to park them separately on the same block. I got on the phone with the company and we were able to reschedule for the next day. Thankfully, the ***** Crew (******** and ****) came the next day. ******** and **** were AMAZING! They got right to work and were very informative as the project was completed especially when they ran into an issue with one of the window openings needing new wood due to rot. If you decide to go with Castle Windows for new windows, request ******** and ******************* as your installers. Their work ethic and attention to detail is impressive. I would give a 5-star review but knocked it down to 4-stars due to the issue we had on the initial install day.