ComplaintsforShopRite

• Initial Complaint

  05/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On the evening of April 24, 2024, I went into the ***********************, ********************************** to do some grocery shopping. The behavior of the front-end manager on the night shift was so unacceptable. Near the end of my shopping, I went to the *************** for some ground meat but found no one at the counter to assist me. After approaching two employees, one stocking shelves and the other busy, I was dismissed and told no one was available to help. A man from the fish department attempted to find the meat but was also unsuccessful. I called the store to request a manager. The front-end manager arrived with a dismissive attitude, offering multiple excuses and stating I would have to wait an hour for assistance. She led me to the breakroom, explaining the only available worker was new and might be unable to help. She contradicted herself about the availability of the staff. She initially told me that they only had two workers in the meat department that evening, one called out sick. Later in the conversation, she stated the other worker who supposedly called out sick left the store an hour before I sought assistance. Eventually, a meat department worker appeared from the break room but was unable to understand my request due to a language barrier. I asked the front-end manager why she advised me to speak to the meat **** worker and he did not understand English. In a nasty tone, she said she would speak to him. The worker offered to assist me, but the front-end manager told him to finish his lunch and make me wait. Why would I have to wait? The worker could have assisted me and then went back and finished his lunch, or as an organization, the store could have given the worker some type of incentive, perhaps comp time or something, this was an inconvenience to me. I contacted ShopRite on 4/25/24 on ********* They requested my phone number and my price plus card number. I sent the information via messenger, but never received an apology or a call from the store.

  Business response

  05/31/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced.
  
  We understand your frustration in not being able to gain the item you were looking for in the store. Our stores are individually owned and operated.
  Rest assured, we have shared your feedback with the appropriate parties, including the management team of the specific store you visited so they can address your concerns.
  
  Thank you for your understanding and patience. We value your patronage and hope to serve you better in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩