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ComplaintsforRobert Wood Johnson University Hospital
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This compla**t is regard**g the treatment of my brother Marc Stolzer, who was a patient at Robert Wood Johnson Hospital from December 3 to December 10. My brother suffers from mental illness and is diagnosed as a paranoid schizophrenic. Marc was brought to the hospital for a bowel obstruction, which eventually cleared after 6 or so days. Upon his release, he was given his personal belong**gs, except for his pants, which conta**ed his two sets of car keys and his wallet. Over the follow**g two weeks, my brother could not drive his car. We had to have food sent to him, as he had no debit card to use. He had to wait ** a neighbors apartment all day for someone to eventually br**g him keys to his apartment. S**ce he was released, I have spoken to many people at the hospital, from the Security office to Leadership ** the Emergency Dept. I have left messages with Patient Experiences. No one calls back. No one updates us on the situation. The Security Department did not even file an official report until Wednesday, December 13, after I had called for multiple days. My brother spent $300 to have new car keys made, $12 for a new driver's license, while I have spent literally hours on the phone try**g to get anyone at the hospital to care about this situation. We would like the hospital to reimburse my brother for any costs he has **curred to this po**t. Rob StolzerBusiness response
01/09/2024
This compla**t letter has been sent ** error. You mailed this letter to RWJ RAHWAY hospital ** Rahway, NJ. Marc was a patient ** RWJ New Brunswick hospital ** New Brunswick, NJ. I have taken the liberty of forward**g your letter to New Brunswick hospital and to the Patient Experience team there. However, it is best if you follow up with them directly -as we have many hospitals ** the system, and this needs to be addressed by the people ** the facility where Marc was a patient.
The New Brunswick hospital is located at 1 Robert Wood Johnson Place, New Brunswick, NJ 08901. The phone number is ***-***-****. The Director of Patient Experience ** New Brunswick is a man by the name of David Fresse. As stated, I did forward your letter to David. But you should mail a copy to them directly. I am unable to handle this issue.
Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Patient was see in the hospital in October 2023. Medical records from #RWJUH were requested and information was missing from the records sent. Privacy officer Amanda K**** and Medical Records Director, Mr B******* told the family they sent the records via Ciox, the company that handles their digital records. When Ciox was called, after repeatedly sending incomplete information, the company stated that the Medical Records Department request had repeatedly been submitted incorrectly. The information that was requested was not accurately relayed to Ciox. This happened on dates ranging from October 25- December 14,2023. Resolution is still pending despite these errors being caught.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1 Robert Wood Johnson Pl
New Brunswick, NJ 08901-1928
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.