ComplaintsforK K Dental Assoc

• Initial Complaint

  10/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  June 24th 2023, my son had dental work done at this business. they charged me the insurance portion and my portion before beginning the procedure for my son. i immediately questioned the amount but was forced to pay it anyways. now 4 months later, as i used my FSA card. i was notified they(flexpay FSA) suspended my card and blocked the balance rendering my card useless until i repay the 180.00 this dentist had overcharged. i called and the woman that answered the phone tried to push me off until i had mentioned i had already called a month prior without any call back. she then put some man named Mario on the phone. this man was extremely rude and dismissive with me and said he was busy on phone with a customer. i said i am a customer as well. i then asked my insurance company to assist with this as Mario had not wanted to do anything to return the money they overcharged. then he told insurance he was submitting another claim, 4 months later which is suspicious, for a procedure they did but forgot to put on the claim. anyhow, my insurance approved their claim so they could receive an additional 185.00 when i questioned the insurance company of when i should receive the refund they helped by calling the dentist again. at this time, Mario became very arrogant with the insurance agent and was not aware i was on the call as well and began calling me names and still refusing to release the refund. thats when he became aware i was on the recorded call as well. this man gives patients no time to discuss the issues and admits no fault. i will be filing a complaint with the New Jersey State Board of Dentistry as well. This business has no right to overcharge or extort money from patients fully knowing the insurance company is paying their portion and i already paid my copay and they had no intent of making it right with patient. i would not have known they overcharged me if i used my debit card so i am thankful that the FSA verifies charges and alerts patients.

  Business response

  10/30/2023

   

  I wanted to let you know that the complaint that is attached has been resolved.

  Customer response

  10/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2/7 Following my root canal as I'm leaving to checkout front office staff ******* informs me that I have a bill with a deductible to pay. When I explained she had previously informed me it was covered 100% she told me she only said that because she "felt for me" and because I told her I was in pain...the tooth already had a root canal when I was a child, there was no pain to begin with so I immediately became alarmed. When I asked her for a bill she refused to give me anything that showed my charges and how much the insurance paid. I proceeded to explain that it is her job to inform the patients if something is not covered under insurance and of any outstanding balance they might owe for what the office charges she responded "THAT IS NOT MY JOB!". When I asked if I could pay half today and half next week because I did not have my wallet on me she said "No, Im going to send this whole bill to collections and take your license plate and call the police". When I told her this was an illegal practice and my patients rights states I'm entitled to such she said she felt threatened and called the police. The place arrived shortly after while I waited calmly in the waiting room with my mother who had driven me to my appointment for not reason (because they did not have nitrous oxide anyway) I still continued to ask for a bill. Conveniently she handed me the bill as the police were walking in the door. ******* began to play victim immediately saying I tried to walk out without paying, I was being loud and aggressive and that I was having financial difficulties all because I asked for a bill of what I was paying for. I have never experienced such irrational and unprofessional behavior in my life. Not only am I a nurse who is very in tune with current healthcare practices and patients rights, to act so belligerent as a office manager raises some concerns for the well being of all patients who attend this practice. They also charged me for a service I did not authorize.

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