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ComplaintsforNila Inc.
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Complaint Details
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Initial Complaint
03/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
An amount of $8,820 was paid to this business on 11/26/22 for the purchase of 2 customized wedding outfits.The outfits that were made were inadequate and were unable to be worn properly during my wedding. From 11/2022 to our wedding in 03/2023 correspondence was difficultthey were almost impossible to get in touch with, and they ignored our requests for progress updates on our outfits. Upon receipt of our items 1.5 weeks before the wedding, we voiced our concerns and were then blamed because we had agreed to the measurements that were taken. Upon re measurement and verification of measurements taken at NILA, it was verified that the error was made on the manufacturing side and there was no communication to rectify this issue. As a result of this, my outfit tore on our wedding day and the business is not holding themselves accountable for poorly rendered services.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.