![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlcatel-Lucent USA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've bought TCL flip phone 2 at local ******** store in October of 2022. It had 1 yr warranty. Recently the phone developed deficiency - the clock is running too fast. I've called customer service at TCL ( their parent company is ******** Lucent) for troubleshooting, but they could not fix the problem. Then I was trying to use the warranty to repair the defective phone and that's where I've got to the wall. I've spoken with 3 customer service agents - ******** on 08/10, ******* on 08/11 and **** on 08/14. Each promised to sent the warranty protocol by email and verified the email address, but I've never received any emails. Typical answer - wait a coulple of hrs and then call back if you don't get it. In the meantime I was getting emails from everywhere, so I've started to suspect that they just drag the time until warranty expires. Last time I've asked **** to sent me this mysterious warranty protocol by regular mail but he refised to do it. I need help to get my warranty claim started before the time expires. The best soultion for me will be replacing the defective phone with one working. And I need the working phone, so timing is also important.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.