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ComplaintsforMamacita African Hair Braiding
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid the mandatory deposit online to get my braids done. I really needed my hair done for an event for the following day. I bring my own hair for the braids (high quality synthetic hair) in color 4. The woman looks at the hair and immediately says she cannot do it because the hair is too slick. It was apparent that she was lying, was feeling lazy and had a horrible attitude. You cannot call yourself a braider, a hair braiding shop and not offer a braiding service. I then ask for a refund for the deposit and she says the owner will get back to me. They are so rude and inconsiderate of my time. The texture of the hair is the same texture as french curl, which they had on the website. She didnt even touch the hair to see if she really couldnt do it. I guess I caught her in a bad mood and she decided to ruin my day and my weekend. So ultimatelymy hair is not done and I dont have my deposit back. This treatment is what nightmares are made of. Also, so many of the workers here are illegally working under the table. they needs to be investigated
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.