ComplaintsforZap Lube
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my oil changed at ************************************************ on Sunday January 8, **** and noticed my car heater doesnt heat properly and the lights on the button for the heater do not stay on. I called Amad on Monday January 9, **** but will not be able to meet him at his scheduled time and he is off Tuesday..::will be there Wednesday. The car was in perfect working condition before being serviced at that locationBusiness response
01/24/2024
Please be advised that when we perform an oil change service the heater is not included. Therefor it would be impossible that we ruined the customers heater after an oil change.Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good morning I went to zap lube in ****** ** on Washington street for an oil change on 8/29/2022. During that time they broke my oil housing off my car while trying to change my oil.. They repaired my car which took three days to do because it involved my motor. I got my car back on 8/31/22. However they are telling me that I have to pay a service fee of 250 dollars after they broke a piece off of my motor. I had Uber to and from work and school for 3 days . My car has not been the same since its leaking oil the engine keeps rattling. I took it back to the place they wont do anything about I tried contacting the owner to put in a complaint with the company itself and no one answers the phone . Can you please help me with this matter ? Ive been trying To file A complaint since The day it happened which was Monday morning . Can you please please assist me with this matter PLEASE
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.