ComplaintsforNational Retail Solutions
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Complaint Details
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Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We purchased smoke shop on 12/18/2023 and we had to do transfer for the *** system from old owner to our name and we spoke with the NRS company to do the transfer with agent her name is ********************* and she charged us fees $646.50 and we surprised this morning on 1/3/2024 that the system is not working because its expired!! We called them for two hours they transfer us from here to there and nothing is happening and my business is froze we cant take customers. Very unprofessional and unacceptable way to treat us like this and I am trying to call this agent again she doesnt want to answer and they keep telling me she is busy and the other team on meeting and they give you a call and they are never.Business response
01/15/2024
Dear Customer,
We appreciate your time to send this complaint for our review.
We are very sorry to read your bad experience with our technical department, but I see the transfer was completed succesfully on 01/03/2024.
If you have any questions or if I can help you with anything further, please do not hesitate to contact me at *********************************.
Best Regards,
*************************
Quality Control Senior Lead
Customer response
01/15/2024
Complaint: 21091820
I am rejecting this response because:
I requested $646 to be refunded to me because the transfer happened two weeks after we already signed and they forgot to do the transfer on time and that result to close the business for 6 hours to finish this situation in addition to that no one was aware of the problem and they informed me that the problem is from my internet connection and I had to call the internet and was no problem from their side, what a waste of time and loss of money?
Regards,
*************************Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Pi-it-ful customer service, truly pitiful. Been waiting a month for the *** training appointment. Got the appointment, person called who was half asleep, could not understand, speaking half English and half something else. Told him to call back at the scheduled appointment time because we have to have people come in to cover while the 2 hour training they said it would take. Never heard back. Called company and then they said we missed the call and need to reschedule. Lier's.Truly pathetic customer service at this point. Still waiting.As with the other review it appears we've have been scammedBusiness response
02/24/2023
Dear *************
We are sorry that you had a bad experience with our NRS Appointments. One of our specialist called you on 02/06/2023 to complete the *** training/installation and we received the feedback that all was working good.
Your feedback is very important to us and help us to improve, we hope everything is working fine with our services.
Please let us know if you need anything else.
Sincerely,
***********************
NRS Quality Control Lead
Initial Complaint
10/31/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps charging my credit card and I have asked them numerous times to remove my card from their database. They charge my credit card throughout the year without notifying.I want my credit card information deleted from their system so I no longer get charged.I disputed the transactions with my bank and have won every case. But I want them to stop illegally using my card without permission.I've left multiple messages and they will not return my calls.
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.