ComplaintsforUnited Cities Credit Union
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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dates of my complaint are two: 10/3/23 for $30 and 10/13/23 for $100. MY problem is that I used Bill *** from my checking account in the above amounts to pay my credit card bill with CreditOne Bank. United Cities Credit Union (UCCU), my bank; processed the transactions, took monies out of my account, but the payments never reached the credit card company. So my account went unpaid!I spoke with agent **** and explained what had occurred with my account on 10/17/23 at 1:27pm. Ms. **** returned my call the next day at 3:15pm and she informed me that tech support will handle the problem. Its been six days and I have heard nothing from tech support nor do I know where my money is. I NEED MY MONEY CREDITED BACK TO MY ACCOUNT IMMEDIATELY. This is poor customer service. They should have ************************ my account first and then resolved the error as is standard bank protocol! Furthermore, if the bank offers a service like Bill ***, then they should be technologically equipped to handle an error immediately!Business response
11/06/2023
I am writing this email in response to the complaint received from one of our members, *************************, complaint #********. Please see attached copies, I retrieved from ******* account showing the payments that was made to the merchant in question ( Credit ********* as well as the date and the amount the member requested. **************** understood his initial request was addressed in which our core processor as well as **** our member service representative had reached out to him regarding the matter.
We are always available by phone or email should any of our members have any questions or concerns.
UCCU consider this matter closed. Please let me know if we can be of any further assistance. Have a great day and thank you for contacting United Cities Credit Union.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.