ComplaintsforIDT Energy, Inc.
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date: 6/20/2024 @ 5:43 PM I received a phone call from an unknown number. Upon answering the call it was immediately terminated after I said "hello". I then dialed out to that phone number to find out who was calling and spoke with a very nasty phone agent claiming to be from an energy company. I asked the agent to remove me from the calling list to which she advised there is no list, the calls are automatic. After about 2mins of pointless conversation I attempted to get the agents name, company name, and agent ID #. I asked for the information several times before the agent disconnected. As I attempted to reach out again I noticed the call was unable to go through because I was now blocked from calling which was strange to me because the agent informed me there was no way to be removed from the call list etc. So, I reached out again from another phone to attempt to get the information I was requesting. After getting the company name from the new agent they informed me the call would be terminated because they can not speak with me. I advised the agent I would be reporting this fraudulent company.Business response
06/26/2024
Good Morning,
Attached please find IDT Energy's response to Better Business Bureau Complaint ID ******** for Mrs. ******* *****.
Should there be any questions, please contact: ***************************
Customer response
06/26/2024
Complaint: ********
I am rejecting this response because:
I am awaiting a direct response from the company.
Regards,
******* *****Initial Complaint
09/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A representative knocked on our door on Sept 16th at approximately 615 at night. He said he was here about our utilities and needed to see our meter. He said BGE would have notified us he was coming and maybe we missed the email. He showed me his badge which said he was from Arcadia. He asked to see our last BGE bill to show me where it said he was coming. He pointed to the area where it talks about supply price comparison and said he was here about our bill needing to be lower because of the cost of energy and MD being a free energy state? He again stated that BGE had told us he was coming. I said I wasn’t from here and didn’t understand. He said he just needed my signature to lower our bill. He let me sign even though I told him it was under my wife’s name and not mine. He scrolled through all the consents really fast and just told me to sign. I feel like I was tricked into signing up for this, he mis represented that BGE had sent him. I didn’t realize we had changed suppliers until we received a letter in the mail a couple of days later. The letter says we switched to IDT Energy. This was not authorized by the owner of the account, and the agent misrepresented who had sent him.Business response
09/29/2023
Please find the attached response from IDT Energy regarding BBB Complaint ID # ******** for ****** ******, along with all applicable information.
Please contact me directly, using the information provided below, should there be nay further inquiries concerning this matter.
Sincerely,
Ian S*****
Compliance Specialist
IDT Energy, Inc.
[email protected]Initial Complaint
07/31/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
A salesman from this company knocked on my door and was able to tricked my wife into signing a contract for their services. She was promised this would lower our electric bill. Not only that, this bill is in my name not hers. Since she signed up for this our electric bill has been more than double for the last 2 months than the highest it's ever been in the 5 years we've lived in our home. This company is a scam.Business response
08/14/2023
Good Afternoon,
Attached please find IDT Energy's response to BBB Complaint ID ******** for Mr. ****** ****** along with the referenced attachments.
If you have any questions, please contact IDT Energy's Compliance Department directly at ***************************
Sincerely,
IDT Energy Compliance
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Customer Complaints Summary
30 total complaints in the last 3 years.
13 complaints closed in the last 12 months.