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Find a Location

Residents Energy LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Residents Energy LLC

      550 Broad St Newark, NJ 07102-4531

    • Residents Energy LLC

      PO Box 400 Jamestown, NY 14702

    Business ProfileforResidents Energy LLC

    Energy Service Company
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Illinois Attorney General Sues Alternative Retail Electric Supplier for deceptive and unfair marketing practices

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    Chicago 10-02-23 Attorney General Kwame Raoul filed a lawsuit against Residents Energy LLC (Residents), an alternative retail electric supplier (ARES), alleging the company’s telemarketers and in-person sales agents used deceptive and unfair tactics to switch customers from their public utility company to more expensive contracts with Residents.

    Raoul’s lawsuit, filed in Cook County Circuit Court, alleges that Residents’ sales representatives used a variety of deceptive tactics to lure customers into switching to Residents. During sales solicitations, agents allegedly made false promises of low rates and savings, when in fact Raoul alleges Residents’ customers almost always paid higher rates than they would have if they had remained with their original public utility company.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers electric and natural gas supply.

    Business Details

    This is a multi-location business.

    Find a Location

    Residents Energy LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Residents Energy LLC

        550 Broad St Newark, NJ 07102-4531

      • Residents Energy LLC

        PO Box 400 Jamestown, NY 14702

      Headquarters
      550 Broad St, Newark, NJ 07102-4531
      BBB File Opened:
      6/14/2016
      Years in Business:
      11
      Business Started:
      3/21/2013
      Business Started Locally:
      4/23/2014
      Business Incorporated:
      3/4/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Michael Stein, CEO
      • Mr. Avi Golden, CFO
      Additional Contact Information

      Fax Numbers

      • (888) 859-9184
        Other Fax

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vicki T

      1 star

      08/07/2024

      This company contacted us when asked if they were our *************************************** they stated yes. They were asked if our bill wasnt paid they stated it was about a rebate. The caller eventually hung up. The only way I found out what company we were dealing with was by calling the number back . Resident Engery is a scam they use fraudulent statements claiming they are your actual electric company and claiming they have a rebate. They should shut down and fined!

      Residents Energy LLC Response

      09/04/2024

      In receipt of Ms. ******* Better Business Bureau (BBB) Review, Residents Energy attempted to contact her via email to gather further information about the encounter she had with the sales representative but received no communication in return. Should **************** reach out to Residents Energy to provide further information, a proper investigation would be conducted. Residents Energy appreciates all consumer feedback regarding interactions with its sales representatives and makes an effort to investigate and address any concerns brought to our attention. Residents Energy takes great pride in consumer satisfaction and does not tolerate actions that deviate from the sales policies and procedures set by its management. Should there be further assistance needed, please contact Residents Energys *********************** at **************.

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

      BBB reports on known marketplace practices.

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