ComplaintsforEZ Pass New Jersey
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I believe E-ZPassnj is double charging me. I have an E-ZPass and if I don’t have enough funds it shows the amount and how much. I replenish my account for the negative amount and more for future charges. They continue to send me a $50 fee for not having the funds on my account but have take. The toll funds that was in negative from my replenish funds. If I paid the tolls I didn’t have funds for why do I have to pay a $50 each time. Why am I being charged after I added funds but in their system it shows differentInitial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Toll Violation disputes are written on all violations sent and on the website that if you are a customer, you can skip the ridiculous 50$ administration fee for the toll. Turns out that hidden nowhere there is a limit to how many of those disputes you get. The person on the phone stated that the dispute for a customer was more of a courtesy even though it is all all the paperwork they send, there is no * there is no X amount given per year which makes this entirely REALLY shady. You apparently get 12 disputes per year even though that is not listed anywhere and the person on the phone didn't want to tell me. I don't understand how EZpass functions when it's basically extortion everytime you miss a toll you get a 50$ fee on a 1-10$ toll.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Defendant is attempting to collect erroneous debt that was fictitious lyk created by their faulty equipment and transponders. All outstanding toll violations have been accepted and paid in full, yet they insist I owe over $3000 in so called “administrative fees” for which they cannot justify or provide me with an itemized description of these charges. I requested verification of debt and itemization multiple times and was not provided this information. By accepting payment of tolls this company agreed to satisfy any outstanding debt. I hereby demand this balance be removed from my account and action be taken against this company for their unfair business practices.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NJ EZPASS UNLAWFULLY STEALS FROM THEIR CUSTOMERS!A YEAR AGO MY THRESHOLD WAS $25 OR LESS. NOT A BIG DEAL. RECENTLY I STARTED TO USE THE PASS MORE AS I AM ON THE **** A LOT WORKING.IT WENT FROM $25 TO $100 EACH TIME. NOTHING INBETWEEN?!I WAS NOT HAPPY WITH $100 BUT WHATEVER I USE IT. NOW EZ PASS RAISED THIS TO $155. A MONTH OR SO FROM RAISING TO $100 HOW IS THIS OK? THIS IS THEFT! UNLAWFULL!EZ PASS CAN HOLD ONTO HUNDREDS OF MY DOLLARS AND EARN INTEREST ON THEM? IT IS UNLAWFUL TO JUST UP A THRESHOLD WITH OUT PROPER WRITTEN NOTIFICATION EXPLAING WHY,EVEN IF I USE IT SO OFTEN, THERE SHOULD BE NO REASON WHATSOEVER THE REPLINISHMENT CANT GO OFF MORE FREQUENTLY IF NEEDED RATHER THEN LESS OFTEN FOR A HIGHER AMOUNT. THIS IS THE MOST PATHETIC POLICY OF NJ EZPASS AND NEEDS TO BE RECTIFIED OR I WILL OBTAIN AN ATTORNEY.UNLAWFULLY STEALING MY FUNDS TO BE ABLE TO PROFIT FROM THEM WITH INTEREST.DOING THIS TO MILLIONS OF PEOPLE. HOW IS THIS OKAY!!!!!!!Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 19Jun2024 we received a letter via mail for a demand for payment for 6 toll violations all dated back in 2022. The 6 toll violations were paid for the total actual toll amount and each mailed and dated back to New Jersey EZ-Pass on 08/03/2022. On 08/11/2022, all 6 toll violations checks which were mailed with each corresponding toll violation were processed by EZ-Pass of New Jersey. Now 2 years later a Demand for Payment is being sent with a total of $250 for fees on top of the tolls which were paid.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I am writing this complaint more than a year later because I was told this was taken care of back in 2021-2022. I just recently went to renew my registration again in 2024 (MD you must renew every two years) and the same situation is coming up again, but this time ** Pass is claiming they can't do anything about it because the situation is from too long ago. In 2021, ** Pass claims I opened an account and signed up for a commuter pass. I did not do this. I called when they charged me $152 for the commuter pass and stated, I don't use tolls enough in ******** to justify signing up for a commuter pass. The person agreed and saw that I had only used the toll road a few times. They said they were handling it on their end and the fee would be forgiven. Now, in 2024, the fee is still there. I called about it and asked what happened because when I went to renew my registration, there were outstanding ** Pass fees that were never mailed to me. I uncovered a few things:1. They mailed the ** pass tickets to the wrong address, one that has not been used in almost 10 years and doesn't match up with my license or my ** Pass Account. I paid the toll fee over the phone when I called about this in May 2024, and asked them to remove the *** Flag of $30. They refused to do so because they don't feel they made an error with the address. I can assure you they did. 2. The representative let me know I also had an outstanding balance of $152 for the commuter pass in 2021-2022. I let her know this was supposed to be handled then. She said because it's a few years later there is nothing she can do. This is unacceptable. They are trying to steal money from me because of an error they made by not removing the commuter pass when I originally called. I am looking for them to remove the *** flag of $30 and also to remove the commuter pass fee from 2021-2022 of $152.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
New Jersey E-Z Pass is trying to charge me for tolls that I paid on site, at the toll, on the *********************On Saturday, June 1st and Saturday, June 8th, I drove down the shore to attend two different relatives birthdays, using the ******************** to travel to and from.I paid both tolls with a mix of both dollar bills and coins as I am not an EZ Pass customer, nor do I own an EZ pass transponder.Both my mother and sister were in the car to help with giving me the money for the toll payments in case I did not have enough change sitting in my car door, which I did.Now, on Monday, June 17th, I receive two notices for toll violations:~ One for Saturday, June 1, 2024 ~ Two for Saturday, June 8, 2024 These violations are false as I physically handed the payment to a live person for at least (2) of those (3) tolls.When I tried to call the number provided on the violation form they sent me, I was on the phone for over an hour with no agent picking up to help me.When I tried to dispute the violation online, the site would not allow me to submit the form without attaching a receipt of payment to the dispute. I have never been given a receipt for paying a toll on the *********************I can provide more information if needed, but I do not plan on paying these BOGUS violations and I would like these violations erased, please.Thank you very much.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
EZ Pass sent me to collections for a 6 dollar toll. I tried to resolve the issue by paying the toll (on a vehicle that I have an EZ Pass transponder linked to the license plate). They stated that I owed the $50.00 fine as well because it was beyond the 30 day repayment ***** This happens often with EZ Pass. The transponder is not read properly going thru the toll or the transponder is charged and the license plate is not registered (either because its a new vehicle or a new license plate). I have been a customer since 2005. They charge my account $70.00 on a low balance. They have mischarged my account on other tolls associated with vehicles that I do not own. A $50.00 fee is ridiculous on a $6.00 toll. They treat customers poorly and make us beg to have the fee taken off. Meanwhile they precharge us for tolls and up the amount based on our usage. This money is than deducted from the balance and your card is recharged in advance of your usage. I am sure they make money off of the precharges. It is outrageous that I am in collections over a $6.00 charge and it affected my near perfect credit scoore. There should be a limitation to the percentage fee you can charge on a toll while the balance on my account remains in the positive. In the meantime, I have caught fees that are charged to my account, and there is no apology nor reimbursement for the money spent out of my account with an accrual of interest. Absurd. Unethical. Distasteful.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ez will not call Me Back. They keep telling me a supervisor will call or sending me to a supervisor and its just a dead end phone line no one picks up. This has been going on for over a month now spending half of a day at time with the same Empty results. The collections calls company calls me daily and I dont want to pay them. I want to pay ezpass directly. They just dont return phone calls and this has gone on too long and taken up way too much time. Im trying to do the right thing and get on track and they are making it impossible.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was in NJ on March 3-5 for my Brother funeral service in and I Used the NJ parkway entrance directed by GPS to the area we’re I was suppose to go for the funeral and cremation I used the same enter and exit but Iit was the exit before entering to the parkway what I had to take to go to my destinations . I did not have any stop I did not avoid payment at all because I it was NO toll boots to pay I did not ran off I had my witness my brother daughter with me in the car all 3 times II did dispute already the charges and I was waiting for the answer I sent registered mail dispute and I got a letter again with the charges but again I was told to ignore it if I disputed .Now I got a later from the collection agency by no mean wanted to avoid the payment but I can’t explain better that I did not do anything wrong and they charged me $150 for $7.50 toll according to the agency please if you can help me I lost my husband 7 years ago brother sister just since February-May 2024 I am on fixed income please if you can help me Thank you I can proof all my communication I have copies of dispute letter and forms what I sent back Thank you so much Respectfully ****
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Customer Complaints Summary
825 total complaints in the last 3 years.
228 complaints closed in the last 12 months.