ComplaintsforDente Brothers Towing
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dente brothers towing company towed my vehicle from the rear of the building on 02/01/2024. The warning sign that the company has posted gives a price. However, I was advised that the cost of the would exceed 400$. The posted sign warns that the price of the tow service would be 225$ plus 40$ a day for storage. It also says that if a go-**** is used, that would cost an additional 65$. On 02/02/2024, I went to retrieve my vehicle and was given a completely different price that again exceeded $450 with no explanation as to why I am being charged a price that is different from whats posted. When I asked for an itemized receipt, the company refused. So, I still dont have any explanation of the additional charges. I was putting in a position where I was forced to pay a price that conflicted with what was posted because if I did not, I could not retrieve my vehicle. This company using fear tactics to over charge customers for service. Not only was I forced to pay higher price for the tow service, I was also threatened with the additional $40 per day for storage if I did not pay the unknown charges. Again, even though I was confused about the conflicting price, I was forced to pay it or Id accrue additional charges. I feel like this is false advertisement because if the consequences are posted per the company, how is the same company able to charge a completely different price without any explanation? Ive attached a copy of the receipt that I was given and Ive also attached a picture of the warning sign that is posted by the tow company.I believe this company added fraudulent charges and forced me to pay them in order to get my vehicle. I was given no other options.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.