ComplaintsforCold Stone Creamery
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Complaint Details
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Initial Complaint
07/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i ordered cold stone and was tested bad because i'm black in a all white area. i tried to return the product because it was melted when i picked it up and they wouldn't allow me to. i asked for a manager and it was only under people around with bad attitudes. i didn't want to file this complaint because i really like this company but the way i was treated in ****** ****** is unacceptable and id like a gifted for my melted birthday cake ice cream to replace it. me and my family have been loyal customers and spend upwards of $15 a week on tubs instead of buying from grocery store. usually the service is good but last time it was not and i'd appreciate they make it right. orders can be found under my name or ***********************. we usually drop in and pay cash a lot. i'm a black guy with a white wife. and when i visited alone it was not the same treatment.Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,I have been an avid customer of ************************************************* for several years - and since moving to ********** ** this past summer of 2021, my ******** have placed over 60 orders through Coldstone's ********** ** store location (Washington Street).After ordering from a different location in ******** **, we have come to found that the ********** location is maximizing it's profits (at the expense of customers) by charging prices for an Extra Large size - but in actuality are serving their customers a smaller size.We have filed multiple complaints against without anyone from Corporate contacting us in return. In addition, we fear contacting the shop directly to due to potential retribution being taken.After over sixty orders and this situation continuing to repeat itself, we have both pictures and evidence of the difference in size between what this shop sends it's customers - compared to what other legitimate locations (non-********** based) provide. We equate this to *********************************************************** store credit.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.