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Find a Location

PY Rock North Bergen has 1 locations, listed below.

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    Business ProfileforPY Rock North Bergen

    Music Schools

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7316 Bergenline Ave, North Bergen, NJ 07047-6974
    BBB File Opened:
    9/12/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was having an issue scheduling my sons drum ****** due to his school schedule, after moving dates and things around I was still unable to find a time that was suitable to us*I was told at the school I could paused the account until my schedule issue resolved* I agreed and asked 2 weeks before September to paused the account for the month of September and on until I could figure out my sons schedule better* However, when the 31st of august came I was charge for a months ****** * When I asked and express that accounts dont get placed on paused and then get a charge* That I was not informed of this when I made the request* I was told then that they charge a month in advance for the expected return to classes, that accounts are paused and when the member resumes ******s then that membership restarts* I told them pausing and account means you dont get charged in advance, much less without given notice to the member or prior consent of said charge, and that I was not informed of this charge ahead of time* I asked the person what happens if we cant come back and he says those are the policies and he was sorry that he didnt mentioned them before when I asked to pause the account* I explained that no other business charges a fee for you to pause an account and that a months worth of ******s should not be charge for a future return that might not happen* This is not fair or right and I feel i have been arm wrestle into returning or risk losing my money, when no notice was provided of said charge* I am sure this has happened to many other people before me, especially because they are constantly changing staff and schedule which also became an inconvenience* To be told that those are the policies after I have been charge a future month for when I unpause my account is wrong and one should not have to be forced to pay for a service on return when the whole point of the pause is to freeze the account so no further payments are collected until one returns and starts using the services/ premises*

    Customer Reviews

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