ComplaintsforMcGuire Automall
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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed a buyers agreement on 2/28/22 to purchase a vehicle that was in transit to the dealership. The Vehicle was Identified as (*****************) a 2022 GMC Sierra ******* The vehicle met all my specific needs and I agreed to purchase the vehicle. I was told a deposit was needed in order to reserve this specific vehicle identified above. I was given an arrival date of 3/20/22 to pick the vehicle up. After several times of being told the vehicle was still in transit, I had a colleague who lives close to the dealership go to see if the vehicle was there. Upon arrival a McGuire employee showed him my vehicle in a body shop being repaired from damages that had been done to the vehicle during transit. The vehicle was being repaired and paintefd and hidden with out me being notified. My colleague photographed the vehicle and vin number. I then confronted the General Manager ******* via phone and email. ******* told me that there was no issue and that my 93K truck would be repaired and then I can pick it up. They offered another vehicle that is still being built at GMC, but is quite a ways away from being at the dealer. When I agreed to purchase said vehicle, I agreed to purchased a new vehicle, not a vehicle that needed to be repainted and repaired. After the knowledge of knowing that they were hiding this from me, I refused to buy any other vehicle from them. I asked to cancel my contract and now the dealership is refusing to give me my $5000.00 deposit back. I have hired an attorney and will be making a civil claim if my money is not returned this week.Business response
04/08/2022
********************** refund check was overnighted on April 7th. Refunds usually take more than a week to process as it requires multiple layers of approval.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.