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ComplaintsforAZ & ME Prescription Savings Program
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
In Oct/22 I applied for prescription assistance for a problem with asthma (Symbicort inhaler 160/4.5)I spoke with a counselor who after asking me information about my finances, informed me I would easily qualify. I submitted the financial documents that they requested.The application fee was $100.00. I explained that I was recently widowed and its a one person household.I paid the fee and on Nov 9, 2022 received a letter to let me know that I DID NOT qualify for financial reasons. I then called my physician and paid $400 for the medication. I noticed I was charged by AS&Me $59.95 on 11/20/22 and $59.95 on Dec 22 in my checking account.On January 10, 2023. I called and spoke with ****** and explained my problem. She was quite rude and said the medication is in transit and there would be no refund. I will return the medication when. I receive it. She said that she will refund Decembers fee of $59.95 but not Novembers fee and the application fee. I want application fee and Nov and Decembers fee refunded
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.