ComplaintsforHair Stop and Shop
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed my order on June 21. The total cost was ****** and I also paid for a more quicker shipping. Nothing has been processed and nothing has been shipped. I understand that things are delayed due to covid but I sent them an email for an update but no response. You would think that they would want to provide better customer service due to all the bad reviews about them. Even if the shipping is delayed, respond to peoppe emails. There is no excuse for poor communication and no it is not in my junk mail. Purely ridiculous. Does a shortage in staff means a delay in communication as well?Business response
06/29/2022
Hi ***************,
We're very sorry for the incident with your order. Unfortunately, it seems that we have ran out of stock of two items from your order #*****. Our warehouse tried ordering them from the manufacturing company, but they are currently out of stock as well. We have processed a refund for the sold out items in this order and shipped the rest of your order yesterday. For the inconvenience, we also issued a refund for the shipping fee you paid for the order. For tracking update, please visit *** website. The tracking number is 1Z0W63510397353839. Again, we do apologize for the inconvenience.
Regards,
Customer Service
**********************
Customer response
06/30/2022
Please cancel complaint...problem has been solved.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
104 E Centre St
Nutley, NJ 07110-3487
Business hours
Today,Closed
MMonday | 9:00 AM - 6:00 AM |
---|---|
TTuesday | 9:00 AM - 6:00 AM |
WWednesday | 9:00 AM - 6:00 AM |
ThThursday | 9:00 AM - 6:00 AM |
FFriday | 9:00 AM - 6:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.