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Business Profile

New Car Dealers

Maserati and Alfa Romeo of Monmouth NJ

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Nobody in Service Answers phone 2. Nobody in service returns calls. Ive actually called hundreds of times.3. Quality of service performed (Ive had my vehicle in for service 5 times in one year)4. Lack of ability to secure parts (I've waited a year for headlight)5. No loaner vehicles ever available.(again my vehicle has been there a month and nothing has been offered)6. Currently my vehicle has been at this location for 1 month. with only 1 update. 7. ********** *** ever at the service desk.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VERY frustrating experience with Maserati of Monmouth. To provide context, my significant other is a mechanic, and I have worked in long-haul transportation for over a decade. On March 13th, I contacted Stephanie at Maserati of Monmouth about a used vehicle and arranged to pick it up at 9 AM on March 14th. I live 2 hours away and wanted a quick process. However, when I arrived, I was informed the car was at their other dealership, Freehold Mitsubishi, due to poor communication between their team. After waiting over 3 hours, we were driven to Freehold to test drive the car, during which the check engine light came on. We diagnosed the issue ourselves in their service bay, and they assured us the car would be repaired and delivered promptly. Isaiah was our sales person. He's also the owner's son. Despite being told the repairs would be expedited, by March 18th, I learned they hadn’t even ordered the necessary parts until that day—three full days after identifying the issue. After more delays and poor communication, the car was finally ready for pickup, but we arrived to find the tire light still on and the gas tank only half full—unacceptable for a purchased vehicle. We left after 8 PM, exhausted, after spending several days on this. This experience has been a huge waste of time, energy, and money. I will not recommend Maserati of Monmouth to anyone and will advise others to avoid this dealership due to their unprofessionalism and broken promises.

    Business Response

    Date: 04/15/2025

    We apologize for the experience our customer had we did handle this issue with the customer to resolve the issue 

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the car on February 15 2025, and in two weeks of having the car. The car started to smoke. I told them I want them to refund the money to the bank so they can undo the loan and they told me that they do not do refunds. The car has been there since March 3 2025.

    Business Response

    Date: 04/15/2025

    We would like to respond and say that this issue has been resolved with customer

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8th, I came in to Maserati of Monmouth in Ocean for a routine oil change and service appointment for my 2018 Maserati GranTurismo. When my car was ready, almost 3 1/2 hour later, there were scratches on the whole front end of my car. I immediately went in and spoke with Kate who came out and agreed that the damage was not there when I arrived. She said she would look at the cameras to see what happened and would pay for the damages. I have an email confirming this as well as photos she took and that I took. I have reached out several times by phone and email to see how they will be paying for the damage which is approximately only $5,000 and no one will get back to me!

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2015 equinox on Nov 2024! leaving the dealership , husband started truck and check engine light came on, went. Right back in and told them ! Make a long story short ,they finally took my truck in to fix it ! Well 6 months later they called to say my truck was done . Drive my truck home and the check engine light was back on ! I just want my money back from them ! Please help me ??

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 Maserati Levante from the dealership. Upon purchasing the vehicle, I was told that there was a 2nd key fob and I can pick it up when I came in to pickup the license plates. I also negotiated a full tank of gas and damages which would be repaired - the side pillar was peeling and there were 2 dents near the gas tank. I was told they couldn’t refill the gas because the person who would do it wasn’t there. I dropped off my vehicle to have the damages taken care of and the vehicle sat with the dealership for 2 weeks and was never fixed. Phone calls were never returned so I drove to the dealership and took my car back and spoke to the general manager and repair manager. They told me they would call me in 2-3 days but they would fix the issues and would order me a new key fob as they were unable to locate it. They gave me an excuse that the dealership was under new ownership and the staff were all new. I also told them that I noticed the dashboard was popping up and they said they would fix it. Several weeks went by and none of my calls were ever returned. I took my vehicle to Maserati of Englewood who fixed the dash for free but quoted me $515 for the pillar to be fixed. I was quoted $1600 for an additional key fob After several calls and complaints. They responded and claimed that I need to go through warranty and that they never agreed to fixing the pillar. I told them that I have a copy of the paperwork where they agreed to it. My girlfriend was also a witness when we came in and the general manager agreed to make right of all of the issues including how they would cover replacing the missing key fob.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/11/2024, i bought a Toyota Highlander 2020 with 16912 miles, the car was hit in the back and because of that some warnings are up in the dashboard, they sent me to the shop, but the manager look at it, and had said to me that the car still has warranty with Toyota, so he did not fix the car instead he sent me to Toyota dealer, i follow up and took the car to Toyota dealer, I paid $150 just to check the problem, the dealer had said to me that the car has no warranty because it was hit in the back and it is not a factory problem, and it may cost a lot of money more than $2000 Dollars to fix the problem, since then i have tried to get in touch with Maserati and so far no answer, IMPORTANT when i was buying the car they showed me the fox report, and it was clean, no accidents report, but the insurance shows that the car was in an accident and has a frame problems, witch i did not know, what i want is the dealer to fix the car asap or i wait for bbb to help me solve the problem. I am still paying for the car.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17th I purchased a black dodge scat pack from Maserati of Monmouth and they are not shipping the car. Every time i call i'm sent to voicemail and if someone does call they put me on hold for 10-20 minutes. But when i do answer they beat around the bush about shipping. they have been telling me that no company will pick it up when there's companies in new jersey who will pick up same day. This whole time I have been working with Genesis and she's been telling me everything Nathan tells her, so i speak to Nathan and he says the car is scheduled to be picked up the next day and it never gets picked up. I spoked to Jason and he told me that on Monday (oct. 7) the car is leaving and the car hasn't left. I need the car for school.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a 2021 ***** Odyssey from this dealership online. We purchased the vehicle August 6th and were told it would be delivered in a day or two after three weeks, and many many calls to the dealership, my parents decided to call them. They got them to dispatch the vehicle, just for it to be delivered having been involved in an obvious accident. I called and they said they would pay for the services required. I then sent the invoice to them and they have been ignoring my calls ever since, without paying. They sold a car under false pretenses and will avoid every phone call to not have to deal with it.

    Business Response

    Date: 10/08/2024

    Good afternoon ********* I am replying to this complaint from ****** *****  we are currently in the process of working on agreement and my manager is in contact with her to resolve this matter we are working with her at the moment.

  • Initial Complaint

    Date:09/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registration

Maserati and Alfa Romeo of Monmouth NJ is NOT a BBB Accredited Business.

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