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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
in sept 2021 i purchaseda new key pad system for my garage on 7/6 i paid for a new system after being told it was only guaranteed for 30 days. on 7/15/22 i was unable to use the system and was told a repair would be made today between 8 am and noon so far no one has showed up and received a message upon callingBusiness response
07/28/2022
Rezkom has no record of a service request earlier this month. However our team met with Ms. **** on Wednesday July 27th. They ran the system using the key fobs, the interior button, and the exterior key pad. The system ran as designed. My Assistant Regional Manager, *******************************, showed Ms. **** that everything was working. He also assured her that she could call him over the next 60 days if she has any problems and we would diagnose and address the concern. Please advise if there is any additional information you need or any further steps Rezkom needs to take to resolve this complaint. Thank you!
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Contact Information
11 Cindy Ln Ste 7
Ocean, NJ 07712-7283
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
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TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.