ComplaintsforRobert Wood Johnson Barnabas Health
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Complaint Details
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Initial Complaint
04/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,My name is *******************************, MD and I had MRI service at Barnabas Health ********************* on 08/24/2022.I paid for this MRI service online via InstaMed $318.11 in December of 2022, but I still continue to receive a payment requests from Barnabas Health ********************* for this service.Please review below details, which clearly confirm, that my bill been already paid and been settled more than 4 mounts ago and help us to correct the mistake, made on the Health provider side.Account number: ******** Date of Service: 08-24-2022 ******************************** Requested Bill amount: $318.11 Bellow is an email send to us from InstaMed, confirming my payment:InstaMed instamed.com CASE-******** - MyUHC Member Payments- Payment inquiry [ref:_00D30Yn5._5002J1eLu1G:ref ************************** <********************>To: ************************* ************************* Thu, Mar 2 at 12:17 PM Dear *******************************,We have attempted to reach out to the provider regarding your payment multiple times and have been unsuccessful in contacting them. The provider has received the following payment as a virtual card (prepaid debit card) send to their billing address at SAINT BARNABAS OUTPATIENT CTR PO BOX ***** ******** ** 10087.$318.11 - SAINT BARNABAS OUTPATIENT CTR - Settled 12/28/22 Merchant ID: ************ Merchant Name: SBOC PATIENT LBX Amount Approved: $318.11 Processed Date: 12/28/22 Authorization Code: ****** Settlement Date: 12/28/22 MasterCard ending in: **** At this time we recommend coordinating directly with the provider. If they would like to work further, have them contact us at ************ or at ********************.For your records and tracking purposes, here are the details of your original case:Case #: CASE-******** Date Opened: 2/27/2023 Description: "MyUHC Member Payments- Payment inquiry" - Customer called because provider state they have not received his payment. Customer would like to have us reach out to the provider to resolve. I advised this will be submitted to to be escalated.Please note your case number for future reference.Best regards,InstaMed **************** T: ***** INSTAMED or ************** ******************** Dear BBB, I tried to contact provider many many times, but wasn't able to reach a person, who will be able to assist me to close this issue. I guess this is their policy by trying to charge patients multiple time for the same service, so the patients eventually will give up and pay, but I am not going to pay again!Barnabas Health ********************** / Robert Wood Johnson Barnabas Health details:Address:PO *******,*********, ** ********** Phone number:**************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.