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ComplaintsforPascack Valley Medical Center
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was billed by Pascack Valley Medical Center for a surgery. When I got the bill it was extremely high and I questioned the legitimacy of the charges. The bill was so difficult to understand that I hired a company called ******** who went over my charges (with attorneys and billers and coders) They showed me that I was being billed for services that were not included in my medical file. They provided a spreadsheet of all of the findings and presented it to the hospital. The hospital administrator would not work with the company I hired even though I had signed a release for them to have access to my medical files. after I received the bill I reached out to the hospital by phone several times. Each time I was told that the hospital administrator would not talk about the charges that were erroneous. He would not settle with ******** and wouldn't even speak with me. Some time later I found that other people were having the same problem with this hospital. I found a video on social media with a recording of his voice stating that he would tear up any further requests made by ********. After ignoring all my requests to fix the bill they sent me to collections and now I have a big mark on my credit for something I didn't receive. All of the information I have with copies of the receipts for sending certified letters. I also have several emails from ******** as they tried to negotiate and show their findings. I HAVE A LOT OF SUPPORTING EVIDENCE BUT I COULDNT ATTACH IT ALL HERE AS AN UPLOADED DOCUMENT. I CAN SEND BY MAIL IF NEEDED OR ANY OTHER WAY NECESSARY
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.