ComplaintsforDongbu Tour and Travel
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
5/16/2023 $3770 My family purchased a travel agency for our trip to *************** and *************. However, the experience was incredibly frustrating and disappointing despite the significant cost. The service provided by the agency did not meet our expectations.One major issue was the behavior of our assigned travel guide. On multiple occasions, the guide pressured us to buy expensive optional items, even after we firmly declined. This insistence made us uncomfortable and created a negative atmosphere throughout the trip. To make matters worse, the guide resorted to threatening our family, including the possibility of abandoning us or initiating deportation procedures. These confrontations occurred in front of our young children and my mother, causing significant distress and anxiety. The guide's treatment of our family was completely inappropriate and disrespectful.Additionally, it became apparent that the entire trip was designed around those who had purchased the expensive optional items. This left those of us who didn't participate feeling excluded and neglected. The unequal treatment further compounded our dissatisfaction and made the trip extremely unpleasant.In summary, our decision to use this travel agency resulted in a difficult and miserable journey. The guide's insistence on costly optional purchases and the distressing threats marred our vacation. Furthermore, the trip was primarily catered to those who had spent extra money, leaving others to endure compromised experiences. Overall, our expectations for an enjoyable trip were shattered, and we were deeply disappointed with the service provided by the travel agency.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.