ComplaintsforCertified Financial Services LLC
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on 06/15/2015 i purchased an annuity policy from ***********************************. At that time i was assured that whatever amount i invested would in fact double in the period of 10 yrs time. no other information just that it was a way to double my money with no risk. It didn't matter if the stock market did well or bad.On 03/14/2023 i contacted the agent to find out when the maturity date was and the exact amount i would collect.He could not give me a straight answer, instead he said he had to set up a "team meeting" with 2 other agents i was informed that the money really dosen't double and you can not collect the the money all at once. if i pulled all the money out i would only receive the the surrender value.I was told however that i could take money as an income and it would equate to under ***** per yr which means i would have to be 95 yrs old by the time i would receive double of the money invested.i told them this was not what i was told, and if i was told this i would have never invested in this because it didn't make sense.to this the agent said " i misunderstood". I didn't misunderstand anything.the agent took advantage, and misrepresented what this policy really was.he basically lied about the whole thing.I intend to pursue thi matter legally as well i will be reporting this to the njdobi and state attorney generals office.Business response
04/07/2023
H*** ****** - I am confused about this notice. We corresponded about this because the complaint had gone to Michael Savino who passed away and you updated our contact information. In my first note to you, I detailed that the ************************** is researching and handling ******************************** concerns. I do not want it to seem that we were non responsive. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.