ComplaintsforAll American Ford Lincoln

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Where do I start the worst experience at a dealership. Purchased my truck from an out of state **** dealer because all American wanted 5k over sticker price for the same truck. When I got my truck home there was a factory paint defect in the fender. Took it to all American fordnin Paramus for them to paint it under warranty. Was told on Friday march 31 to drop it off and it will be ready the following Friday this is a truck I have only had for 5 days at this point. Next Friday April 7th came and went and nothing got a call the following Wednesday April 12th that the sticker for the fender came in and it didn't work and now it's on back order everywhere for a sticker and they have no clue when it will be ready I called fired corporate and made a complaint and the following Wednesday April 19th that it will be ready and delivered to my house Thursday. They delivered Thursday and the fender was all bubbles so was the sticker there was overspray on my doors the bed moulding was popped up and uneven with the body lines and there was green painters tape left on the part they painted. Refused delivery they took and back and assured me it will be fixed and dropped off Friday. They dropped it off Friday when I was at work came home and literally they did nothing but wet sand the fender and fixed none of the other things from the first time. Saturday i went to the dealer and spoke to the owner to be cursed out by him in front of his staff and told never come back here you didn't buy it here we should have refused the job. I'm playing games because I asked for the truck to be fixed right and detailed afterwords for a 3 week wait and having it sent back 2 times for crappy workmanship. The owner belittled me in front of his staff and said we have no choice to make it right but you will never come here again after this and your not getting s*** extra. Truck was ready april 27th got truck back fender had buffer Marks all over had to bring to another place to fix for *******

  Business response

  05/05/2023

  **************** did not buy this vehicle from us. We are not ****************** nor are we  related in anyway to the ************ dealer from whom he bought this vehicle. He should have returned to the selling dealer in **  to determine if this was a factory defect or something done by that ** dealership. We are under no legal obligation to do any paint work or repair any body damage. He came to us and we did some paint work on his vehicle as a favor to him because he didnt want to return to ************. He did not pay ** any money to do this repair work, so I do not know what refund he is referring to. His father came to  pick up his vehicle when it was finished. His father inspected the vehicle and took it without any complaint.

  I dont know if or where he took it after his father left our premises, and what he believed needed to be redone, but that was his choice.

   

  Customer response

  05/05/2023

  
  Complaint: 20004505
  
  I am rejecting this response because:
  After 3 attempts to fix the fender I had to take the truck to get the fender buffed out and the rest of overspray removed. Your dealer had the truck for 21 days 3 different times to try and make it right. 
  
  
  Regards,
  
  *********************

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