![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKaplan Companies (Camelot at La Mer)
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
9-13-2022 My issue is, I live in a community where i have to pay a maintenance fee every month for my condominium, if i pay my maintenance fee early that's due on march 1 in mid February online they calculate my early payment as a late payment for February and charge me a late fee of $25.00, the problem is when i pay early the fee is not withdrawn from my account until the first of the month, there is a grace ****** of 15 days so i am well within the limit before they charge me a late fee, before they went online on the internet to receive payment i use to send them a check in the mail with a payment coupon which has the due date and all the necessary information on it and everything was fine, as soon as they went on line that's when my issue began, i got in touch with the property manager and was trying to resolve the issue but THE ***** issue arise, now that the ***** issue has sort of calm down, i have try call the property manager to speak to her, she is aware of the issue for years but have been putting me off telling me she will call me back and never do, they seem to be avoiding me and i am sick an tired of calling them, i am been ignore and i am frustrated with them, they know there is an issue with the online payment but refuse to resolve the issue, Please help thank you ***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.