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ComplaintsforKessler Rehabilitation
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
While the services provided were wonderful, I have been owed a refund on my co-pays for 5 months. I have made many attempts to collect the 60 dollars owed ( four $15 co-pays) and have been told they can see I am owed this money. The call in the beginning of April informed me there was a problem with their mailing service and I should expect the check no later than April 23rd. That date came with no check. A call on April 24th informed me that they need to see if I am owed money (something they previously acknowledged owing me). I asked to speak with their administration management and was told I would receive a call that day. To date, I have not received a call. I am just trying to receive the money owed to me for 5 months. It has been frustrating to say the least. I have been reasonable and accommodating, but now realize I need help in this endeavor. I have the insurance statements showing that I no longer owe co-pays for the October 16, 23, 26, and 30th, 2023 therapy sessions. The office was informed of this on the 30th of October 2023. They charged me anyway, stating that I would receive a refund. Again, I am just looking for a resolution to this billing issue.Business response
06/28/2024
Good afternoon,
The check has been issued and not cashed. I called the patient @ ************* and left a voice mail message with my direct contact information to verify they received the check.
Thanks,
****
Business Office Supervisor
Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to all involved in resolving this issue.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2909 Washington Rd
Parlin, NJ 08859-1513
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.